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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,490 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,490 reviews

November 21, 2022

This is the 5th new vehicle I have purchased from Barry London at Mercedes-Benz of Hagerstown. Barry makes the whole process so simple and takes care of everything so professionally. Barry's knowledg More

by ptetlow0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Mercedes-Benz of Hagerstown responded

We're elated that Barry has been the ideal salesperson for you! It makes our day to see that he "Answers every question with honesty and is very easy to work with." We're honored to have you as a customer at Mercedes-Benz of Hagerstown and we look forward to seeing you again next time!

November 18, 2022

It was a joy to work with Rob as he helped me "build" my new Mercedes. It is a beautiful car that will last me a long time. But it doesn't end with the new car. I know that my service at Mercedes-Benz of Ha More

by Lucy Hogan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Mercedes-Benz of Hagerstown responded

We are thrilled to receive this review, Lucy! Rob and our team are grateful to hear about your positive experience. We look forward to working with you again down the road!

November 18, 2022

It was a pleasure working with Rob Edmonds on the purchase of a previously owned vehicle. Rob made the buying process seamless. Not only is Rob very knowledgeable, personable and professional, he's a More

by Davidrramos
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Mercedes-Benz of Hagerstown responded

We are delighted to receive your review, David! Rob will appreciate your kind words. Thank you for working with our team here at Mercedes-Benz of Hagerstown!

November 18, 2022

Dealership was class from of cource the Mercedes Bienz availble forsale to the buildings appearence. My sales representive (Barry) was very product knowledgeable. He took as much time as i needed to exp More

by obatten97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

obatten97 responded

Mercedes-Benz of Hagerstown Nov 18, 2022 obatten97 Dealership was class from of cource the Mercedes Bienz availble forsale to the buildings appearence. My sales representive (Barry) was very product knowledgeable. He took as much time as i needed to explain all the options and opporation of my new Mercedes. Barry also stated that after I had the car for a few weeks I should call him for an appointed for additional one on one guidence. This is my 23rd new car purchase and I have never had a sales Representive offer in advance furture help. Otis B. Batten

Nov 21, 2022 -

Mercedes-Benz of Hagerstown responded

Thanks for supporting Mercedes-Benz of Hagerstown with such a fantastic review! We're over the moon Barry offered thorough assistance and expertise that accommodated all your needs. Please let us know if we can help with anything else!

November 15, 2022

Very knowledgeable and helpful; easy to work with; did not use any identifiable sales pressure tactics. More

by jszymanski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Mercedes-Benz of Hagerstown responded

We're thrilled our team demonstrated our commitment to straightforward and professional assistance! Thanks for working with us at Mercedes-Benz of Hagerstown. Safe travels!

November 06, 2022

Barry is an exceptional salesman and human being! He found what I was looking for! More

by bthomas1946
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Mercedes-Benz of Hagerstown responded

We can't wait to tell Barry you appreciated his top-quality service! Thank you from the whole Mercedes-Benz of Hagerstown team!

November 04, 2022

Kyle was very knowledgeable of the Mercedes we bought, in fact we weren’t even going to buy a Mercedes we were going to buy a Nissan armada that was on the lot and then he showed us the Mercedes in the show More

by robinhaines17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Mercedes-Benz of Hagerstown responded

Robin, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Kyle and the Mercedes-Benz of Hagerstown team. Drive safely in your new vehicle, and we hope to see you back again down the road!

November 03, 2022

The dealership has always gone out of their way to help me in various situations related to my service needs. Most recently I worked with Kyle Swanson who is a great salesman and was a great help. I recomm More

by joe81t
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Mercedes-Benz of Hagerstown responded

Joe, this is exactly the kind of feedback we work hard for at Mercedes-Benz of Hagerstown! We're elated that Kyle welcomed you back with excellent assistance. Drive safe, and we look forward to seeing you again next time!

November 02, 2022

Staffs here are very nice. Kyle is very helpful and kind. They are great to work with. Had a good experience here. More

by ZL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Mercedes-Benz of Hagerstown responded

Thanks so much for giving Kyle a shoutout! It means a great deal that you were able to go home a happy customer. Have a great day! - Mercedes-Benz of Hagerstown

November 01, 2022

Kyle represents this dealership with his positive , helpful and professional approach to customer service and professionalism! In every situation he kept the attention on getting the best results for More

by wheels72usmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that Kyle delivered such an outstanding purchase experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Hagerstown!

Nov 02, 2022 -

wheels72usmc responded

Sixty words is not enough to describe my experience from my first call to your dealership to my visit a few weeks later. I did not know Kyle when I showed up but the minute I saw him I knew this would be a good experience. Most of the paperwork was done by phone so the ‘Taking Delivery’ experience was all fun and smiles just the way you would want! I love the Mercedes SL and appreciate how I was treated, the people and your preparation. Respectfully, Mike Wheeker

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