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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,490 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,490 reviews

September 30, 2022

Very professional helpful and easy to deal with, excellent educator and answer any questions well. Very nice to do business with and accommodating. More

by Babsbrako
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you, Babsbrako, for stopping by to leave us an excellent review! We are glad the Mercedes-Benz of Hagerstown team was helpful and accommodating. Take care!

September 24, 2022

This was my first Mercedes purchase and I couldn't have been more happy with the experience. Kyle was upfront with questions that were asked and he took his time to explain the many, many features of my GL More

by jw6264
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Kyle and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

September 23, 2022

Rob was excellent, he took his time and explained things to me and he answered all my questions to the best of his ability . Great customer service More

by Adobea82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Mercedes-Benz of Hagerstown responded

We are so happy to see that Rob provided you with the 5-star service you deserve during your recent visit to Mercedes-Benz of Hagerstown! Thank you for your business!

September 21, 2022

This was the Best experience purchasing a car! ! Barry- Was AWESOME!! Barry- walked us through everything, including the operation of the car!! He has even made himself available if we need to get More

by Lake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We strive to deliver a seamless purchase experience, and it means a lot to hear that this was reflected in your time working with Barry. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Mercedes-Benz of Hagerstown!

September 15, 2022

Alex always provide exceptional service. This is the reason I always come back when needed More

by Ike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review, Ike! We are thrilled to hear that you had a successful service experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back!

September 07, 2022

This was our first Mercedes purchase and we couldn't be more pleased with our experience. Barry was wonderful, taking time to show us the options in our C300 and offering to be available to us for any ques More

by nordyked
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Mercedes-Benz of Hagerstown responded

We couldn't be happier hearing about your wonderful purchasing experience with Barry! Thank you for the 5-stars, and enjoy your Mercedes-Benz C300! –The Mercedes-Benz of Hagerstown Team

September 06, 2022

I was a new customer who just "showed up" and had a wonderful experience. Kyle was, and continues to be, a wonderful contact. He got me the car I wanted at a price that was excellent and continued t More

by dlandsberger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for this stellar review of Kyle and Mercedes-Benz of Hagerstown! We hope you love your new car!

September 05, 2022

MB of Hagerstown, and particularly Kyle were absolutely fantastic for me. I purchased my GLS450 from them last week and will most certainly be a repeat customer and a reference. Thank you! More

by universal_force
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Kyle and the Mercedes-Benz of Hagerstown team. Drive safely in your new vehicle, and we hope to see you back again down the road!

September 03, 2022

Barry was efficient in handling the Aquisition of my C300. From the 7 new vehicles I have purchased in the past, Barry was the most efficient salesperson I have had the pleasure of dealing with. He is More

by Dfaustin666
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Mercedes-Benz of Hagerstown responded

We really appreciate your continued support of Barry and Mercedes-Benz of Hagerstown! Thank you for your business and your confident recommendation of our work. Safe travels ahead!

September 01, 2022

Wonderful experience with Barry. Courteous, knowledgeable and kept us updated on process to buy New C300. Within 48 hours I was driving home in the car. Excellent dealership with get More

by Sandylucas.62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Mercedes-Benz of Hagerstown responded

Your review is everything we hope to see! We're overjoyed Barry delivered friendly, informative, and timely professionalism that helped you get your new Mercedes-Benz C300. It's also fantastic that you appreciated our provision of coffee and donuts. From everyone at Mercedes-Benz of Hagerstown, enjoy your new ride!

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