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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,505 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,505 reviews
April 04, 2022
Professional, but laid back atmosphere. Low pressure and everyone was very friendly and very helpful. Low pressure and everyone was very friendly and very helpful. More
by rlniland
Employees Worked With
March 28, 2022
Rob was exceptional at his job and extremely patient with us. He had extensive knowledge about Mercedes vehicles. Thanks to Rob we are now officially part of the Mercedes family. We will definitely continue us. He had extensive knowledge about Mercedes vehicles. Thanks to Rob we are now officially part of the Mercedes family. We will definitely continue our business with Rob and the Hagerstown dealership. Thank you. More
by bushmansmd
Employees Worked With
March 26, 2022
Kyle helped me reserve the vehicle I was searching for over the phone and then contacted me when the vehicle arrived. The experience at the dealership was very relaxed and went smoothly from test drive to over the phone and then contacted me when the vehicle arrived. The experience at the dealership was very relaxed and went smoothly from test drive to filling out the paper work. There was no pressure to buy and no pressure to purchase extended warranties. Thank you Kyle for a great buying experience! More
by johnparkins3
Employees Worked With
March 25, 2022
Wonderful experience and would highly recommend this dealership and Barry London as a sales consultant! dealership and Barry London as a sales consultant! More
by kassandraekeller
Employees Worked With
March 24, 2022
I have bought a new Mercedes from Barry in the past. Always very knowledgeable and helpful. I will definitely buy from him again in the future Always very knowledgeable and helpful. I will definitely buy from him again in the future More
by Deb
Employees Worked With
March 24, 2022
Great service and great car so far. Helpful salesman and no pressure. He answered all my questions in a timely manner even on his day off. Very satisfied Helpful salesman and no pressure. He answered all my questions in a timely manner even on his day off. Very satisfied More
by michelle.flowers
Employees Worked With
March 24, 2022
This was a great experience. Just what you expect when you buy a quality. Rob explained the features and made sure we were comfortable with the vehicle. The paperwork was done Just what you expect when you buy a quality. Rob explained the features and made sure we were comfortable with the vehicle. The paperwork was done in a professional manner and was explained fully. The delivery of the vehicle was completed in a timely fashion and it was obviously that attention was paid to making sure the care was in pristine condition. High marks for M-B of Hagerstown and to Rob. More
by Jan Hiett
Employees Worked With
March 24, 2022
Excellent service. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic. More
by stan_mcgee
Employees Worked With
Other Employees :
Tom Mummert, Charlie Baker
March 20, 2022
Excellent customer service! !! From start to finish working with Barry was nothing short of great! !! From start to finish working with Barry was nothing short of great! More
by msliddy12
Employees Worked With
March 19, 2022
Barry was wonderful and stepped me through each part of the process!! I highly recommend Hagerstown Mercedes and Barry! the process!! I highly recommend Hagerstown Mercedes and Barry! More
by shoup724
Employees Worked With
