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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

July 05, 2021

Kyle did a great job of presenting, he was kind, courteous and did not pressure at all. He was very communicative and followed up on all questions quickly. Thank you to he, Tony Mills and Barry wh More

by JBDB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jul 06, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for the glowing feedback! We are thrilled to hear that Kyle, Tony, and Barry went the extra mile to assist you. Drive safely, and we hope to earn your business again at Mercedes-Benz of Hagerstown!

July 05, 2021

Barry made buying my dream car the best experience ever!!! I could not be more pleased! He took time to go over every detail of the vehicle and answered my many questions! Thank you all so much! More

by chammo01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Mercedes-Benz of Hagerstown responded

We love nothing more than helping a valued customer find their dream car! Thank you for choosing Mercedes-Benz of Hagerstown for your purchase, and for mentioning Barry's great work. Safe travels!

June 30, 2021

We couldn’t be more pleased with the service we received at Mercedes-Benz of Hagerstown!! Rob was our contact person and he was absolutely amazing—-always returned phone calls and emails quickly and was so More

by Mary Withers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jun 30, 2021 -

Mercedes-Benz of Hagerstown responded

Mary - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Rob and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

June 30, 2021

Rob is always professional and reliable. This is the third car I leased/purchased from Rob and he makes the purchasing experience a pleasure! More

by Janel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Mercedes-Benz of Hagerstown responded

We are overjoyed that you can turn to Rob whenever you're in need of a new vehicle and know that you will have a great experience. Thank you so much from our Mercedes-Benz of Hagerstown team! We are lucky to have you as a customer.

June 29, 2021

I had an exceptional purchase experience at Mercedes-Benz of Hagerstown. My wife and I were so impressed with Barry London (sales) and Austin Shemon (finance). Barry's product knowledge was comprehensive More

by C. Newby
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you and your wife found the right vehicle working with Barry and Austin. Drive safely in your new vehicle, and congratulations! We hope to see you back at C. for your first oil change!

June 29, 2021

Kyle was absolutely amazing! He made everything simple, as he was detailed and courteous. I didn’t feel pressured into purchasing and it went well. More

by prophetofgod21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Mercedes-Benz of Hagerstown responded

We are delighted to receive your positive review of Kyle and the team! Thank you from all of us at Mercedes-Benz of Hagerstown and safe travels in your new car.

June 28, 2021

Kyle was excellent to work with. He made the process amazingly smooth. Kyle was a true professional. Thank you. More

by herb.s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for the glowing review, Herb! We'll be sure to pass your kudos along to Kyle for his great work. We appreciate you doing business with the Mercedes-Benz of Hagerstown team and hope to see you again in the future!

June 21, 2021

My experience at Mercedes Benz of Hagerstown was exceptional! I was buying a pre-owned Mercedes but was treated as if I was purchasing a brand new vehicle. Customer service is above and beyond and R More

by Lygletner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Mercedes-Benz of Hagerstown responded

On behalf of all of us here at Mercedes-Benz of Hagerstown, thank you for the wonderful review! It was a pleasure working with you and we're delighted to see that Rob and the rest of the team went the extra mile to make your buying experience so seamless. We wish you many safe and happy miles in your gorgeous new Mercedes-Benz!

June 21, 2021

Rob had the patience of Jobe. Rob had the patience of Jobe. Rob had the patience of Jobe. When I picked up the car he we More

by Woodbutc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for the positive feedback! We're excited to hear that Rob was such an asset during your visit, and we appreciate you trusting our team with your business! Safe travels and come back soon, from all of us here at Mercedes-Benz of Hagerstown!

June 19, 2021

Barry London was just fabulous to work with. As a single woman, I was intimidated to walk into a dealership and engage a car salesman. Barry was honest and straightforward, and immediately put me at ease. T More

by mhmullenesq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We're happy to hear Barry was able to demonstrate our commitment to great service and provide a seamless car-buying experience. Enjoy the new ride and we hope to see you at Mercedes-Benz of Hagerstown again down the road. Take care!

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