Mercedes-Benz of Hagerstown

Barry and the team at Hagerstown MB were amazing and an absolute pleasure to work with! It’s not easy to find the perfect car in this market. I inquired (online) about a car at 10pm on Sunday night and had absolute pleasure to work with! It’s not easy to find the perfect car in this market. I inquired (online) about a car at 10pm on Sunday night and had a friendly and informative response in minutes. I had a 2+ hour drive to get to the dealership. I was on the way by 8 the next morning (on Memorial Day). The car was ready and waiting for a test drive and it was perfect! Barry walked me through all the details, Tony walked me through the financing and I was on my way. Hagerstown MB is a small dealership that prides itself on great customer service. Every person I saw greeted me with a smile and I got congratulations all around when the deal was done. I almost never wrote reviews but my experience was so positive, I had to share. I would go out of my way to buy from Barry and team again. If you’re in the market for a Mercedes Benz, I highly recommend Hagerstown MB! More

Accommodating, and friendly staff. Clean facilities. Constant contact with salesperson by telephone and emails. Great trade in value. Would recommend this auto dealer. Good experience overall. Constant contact with salesperson by telephone and emails. Great trade in value. Would recommend this auto dealer. Good experience overall. More

I cannot express enough good things about Mercedes-Benz Hagerstown. Barry was absolutely amazing to work with! His knowledge about Mercedes-Benz is phenomenal. He didn’t pressure us to make any decisions w Hagerstown. Barry was absolutely amazing to work with! His knowledge about Mercedes-Benz is phenomenal. He didn’t pressure us to make any decisions whatsoever. We will definitely be back in the future. More

This was the best over all car buying experience I have ever had. Michael and Tony were a joy to work with it made a stressful task seem like a family get together. ever had. Michael and Tony were a joy to work with it made a stressful task seem like a family get together. More

Can only say positive things about my buying experience. The salesman Mike Lavrenchik was professional, knowledgeable and thorough. Great buying experience!! Great friendly professional staff!! The salesman Mike Lavrenchik was professional, knowledgeable and thorough. Great buying experience!! Great friendly professional staff!! More

In early March, I purchased a 2021 Mercedes-Benz AMG C43 from Mercedes-Benz of Hagerstown. Overall, I had a positive experience, which I have documented in a separate review on DealerRater. The subject of t from Mercedes-Benz of Hagerstown. Overall, I had a positive experience, which I have documented in a separate review on DealerRater. The subject of this review is an after-sale experience I had with the license plate bracket on my AMG C43. When I purchased the vehicle in March, Mercedes-Benz of Hagerstown installed a temporary plate on the vehicle. On May 1, my permanent license plate arrived in the mail, and I set out to swap it onto my vehicle. One of the bolts holding the temporary plate in place had been screwed in especially tightly, and when I tried to unscrew it, the license plate bracket snapped. I determined at this point that I needed a new bracket. I was surprised when the first two dealerships I called asked me to make an appointment to swap the bracket, given that it would be no more than a 5-10 minute job. The third dealership I called (Mercedes-Benz of Bloomfield Hills) let me come by right away, and they swapped on the new bracket very quickly. However, I was frustrated when they refused my request to treat the bracket failure as a warranty claim and instead charged me $70 for it. I complained to Mercedes-Benz USA, and they recommended that I contact the dealership that sold me the vehicle: Mercedes-Benz of Hagerstown. I corresponded with sales manager Austin Shemon, who was polite, understanding, and helpful. He quickly agreed to reimburse me for the majority of the cost of the bracket and overnighted me a check. Based on my positive experience, I recommend Mercedes-Benz of Hagerstown to anyone who is looking to purchase a Mercedes-Benz vehicle. More

I would like to thank the people of Hagerstown Mercedes for the great hospitality. Once, I walked in I felt at ease. Mike Lavrenchik definitely welcomed me in. Please, if you're shopping for a new Mercedes for the great hospitality. Once, I walked in I felt at ease. Mike Lavrenchik definitely welcomed me in. Please, if you're shopping for a new Mercedes Benz, head over to BENZ, and I'm sure you'll have a great experience, like I did::::)))))) Richard Carter 2021 Mercedes BenZ GLC 300 (loaded) More

The sales team at Mercedes Benz of Hagerstown was fantastic! Kyle was very helpful and honest during the my vehicle search. He was incredibly patient with me during this process. Overall I am very ha fantastic! Kyle was very helpful and honest during the my vehicle search. He was incredibly patient with me during this process. Overall I am very happy with the team at the dealership. More

Rob was very attentive and knowledgeable. He answered all of our [millions of] questions and took pride in what the dealership offered to back up their sale. He knows his stuff! Even after the sale was done of our [millions of] questions and took pride in what the dealership offered to back up their sale. He knows his stuff! Even after the sale was done Rob was responsive, reassuring and helpful in resolving a minor mechanical issue, including involving the service manager to offer even more assurances and arranging a quick pick up and repair for a minor issue. I feel great having a certified preowned Benz from MB Hagerstown and recommend them without hesitation. And, I l-o-v-e the car. More

We have bought six vehicles from Barry.That tells the We have bought six vehicles from Barry. That tells the whole story! He is honest, professional, diligent and responsive I would recommend Mercedes We have bought six vehicles from Barry. That tells the whole story! He is honest, professional, diligent and responsive I would recommend Mercedes Benz of Hagerstown More