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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
November 06, 2020
We really enjoyed working with Rob. It was such a relaxed experience, and when we asked to think about, overnight there was never any pressure sign immediately. We highly recommend Rob Edmonds and Hagerstown experience, and when we asked to think about, overnight there was never any pressure sign immediately. We highly recommend Rob Edmonds and Hagerstown Mercedes-Benz More
by Dennisbowman
Employees Worked With
November 04, 2020
Great experience, great car! Kyle was so prompt and knowledgable, and kindly brought the car to us, which was a great help. Great, clear teaching on how to interact with the vehicle. Loved it! knowledgable, and kindly brought the car to us, which was a great help. Great, clear teaching on how to interact with the vehicle. Loved it! More
by mthamilton455
Employees Worked With
November 03, 2020
Exceptional experience! Rob was incredible. Handled my out of state purchase with poise and professionalism. Made entire process feel effortless. Rob and his colleagues set the bar for what a car purchase out of state purchase with poise and professionalism. Made entire process feel effortless. Rob and his colleagues set the bar for what a car purchase should be. Unlikely to be outdone by any other dealership! More
by Napfelbaum37
November 01, 2020
Outstanding customer service! All my questions were answered immediately and the technology in the new GLE is amazing. I would recommend buying your next MB at MB of Hagerstown! answered immediately and the technology in the new GLE is amazing. I would recommend buying your next MB at MB of Hagerstown! More
by bfitz0
Employees Worked With
October 29, 2020
I’ve dealt with this dealership for over ten years now and have experienced nothing but professional every single time. I highly recommend this dealership. and have experienced nothing but professional every single time. I highly recommend this dealership. More
by Bruise
Employees Worked With
October 25, 2020
Kyle was great to work with. He made me feel comfortable from the beginning to the end of my buying experience. He really understands Mercedes vehicles and Mercedes buyers. from the beginning to the end of my buying experience. He really understands Mercedes vehicles and Mercedes buyers. More
by Barb
Employees Worked With
October 25, 2020
Great experience and professional service. This dealership deserves more than five stars. Rob Edmond was so kind and professional, we felt we were talking with a friend, also Tony Mills was so poli dealership deserves more than five stars. Rob Edmond was so kind and professional, we felt we were talking with a friend, also Tony Mills was so polite and professional as well, he explained everything with good analogies to make sure we understood everything. The overall experience was great, this is our 5th vehicle but, our first with Mercedes-Benz Hagerstown, You can tell how this dealership excel in everything, even the coffee cup (you will get surprised when you see it). Guys, thanks so much, you gave my wife the vehicle she deserves and from my part, you just gained a loyal customer for life. More
by Carlos Cano
October 24, 2020
I loved my experience here. They treated me very well. I hope to only use this dealership for all future vehicle purchases. Very happy with my purchase. hope to only use this dealership for all future vehicle purchases. Very happy with my purchase. More
by Sandy.arnold
October 24, 2020
I would easily give Mercedes-Benz of Hagerstown and Kyle Swanson double the stars if possible. I have never had an easier experience buying anything than I had with the purchase of my car. Kyle Swanson went Swanson double the stars if possible. I have never had an easier experience buying anything than I had with the purchase of my car. Kyle Swanson went above and beyond, he drove a 11 hour round trip to deliver my new car and pick up my trade in. If you have thought of buying a car, new or used, stop by Mercedes-Benz of Hagerstown and make sure you ask for Kyle Swanson. More
by Joe
Employees Worked With
October 22, 2020
Happy to see Mr. Morales is still on board. We met when he first moved his family to the area, and he really impressed me with his knowledge and enthusiasm. Being qualified and experienced working on Sprin he first moved his family to the area, and he really impressed me with his knowledge and enthusiasm. Being qualified and experienced working on Sprinter vans is no small thing for me due to driving 20K a year including through two mountain ranges in WV and CO. I trust Daniel to keep my travel van safe and operating. More
by vmoberg
Employees Worked With
