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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

October 04, 2020

Barry was great and so was the entire team No pressure at all, Barry was extremely knowledgeable and explained all the features of the car throughly. First class service all the way from the beginning to More

by zenfrenchie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Oct 04, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review us! It is fantastic to hear that Barry went above and beyond to deliver such a successful purchase experience. Congratulations on your new vehicle and we hope to see you back at Mercedes-Benz of Hagerstown!

October 01, 2020

We had a wonderful experience with the purchase of our new mercedes. Barry London was very professional and thorough. His knowledge about the car was excellent! More

by tangalidis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Mercedes-Benz of Hagerstown responded

Congratulations on your beautiful new Mercedes-Benz! We love to hear that Barry provided professional service which earned your business. Thank you for supporting Mercedes-Benz of Hagerstown with a great review!

September 29, 2020

Barry London is very professional and a great salesman to work with. He answered all of my questions and is very knowledgeable about the vehicle he sold me. If you want to buy a Mercedes Benz, I would defi More

by davishambone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for the 5-star review! We couldn't be happier to hear that Barry provided the excellent service we strive for at Mercedes-Benz of Hagerstown, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

September 24, 2020

Process was great from start to finish. I knew what I was looking for so I didn’t need to be sold on the car but I was comforted by the knowledge and experience of the team. More

by hunterm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Mercedes-Benz of Hagerstown responded

It's wonderful to hear that you felt confident working with our Mercedes-Benz of Hagerstown team to get into your new vehicle. Thanks so much for trusting us with this purchase! We would love to see you again for your first oil change.

September 17, 2020

Thank you Rob for everything! You made the process so easy. 😊 I love my new Benz. And thank you Shannon for all your help over the phone. And thank you Tony for taking time explaining things to us. And More

by Nahrinmargol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Baker, Tony Mills
Sep 17, 2020 -

Mercedes-Benz of Hagerstown responded

We love happy customers so this is a wonderful review to receive. Congratulations on your 2020 Mercedes-Benz E-Class! It's great to know that your buying process with Rob, Shannon, Tony, Charlie, and our Mercedes-Benz of Hagerstown team went so smoothly, and we truly appreciate your review. Thank you and safe driving!

September 11, 2020

Kyle was awesome to work with, I’d recommend him highly. Straight forward guy, super nice,!!! Entire purchase was done with ease, all paperwork ready on arrival waiting for final signature. If you’re lo More

by amrein29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 14, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us a review! Kyle is an excellent member of our team at Mercedes-Benz of Hagerstown, and we are so glad he provided the straightforward and friendly service we pride ourselves on here. We look forward to your next visit!

September 11, 2020

Easy to deal with.Professional,knowledgeable, and great to work with.This is the second new Mercedes we have bought from Hagerstown Mercedes in two years. Obviously we are very pleased with the dealership More

by Ronsuekershner
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for your repeat business at Mercedes-Benz of Hagerstown! We are honored to have been able to assist with your purchase and get you into your new car. Congratulations and we hope to see you back for your first oil change!

September 09, 2020

This was my first experience dealing with Hagerstown Mercedes. Both Rob Edmonds and Tony Mills were outstanding to work with throughout the buying process. They are the standard that sets Mercedes Benz More

by khirsch66f2020
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 09, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for the 5-star review! We are so pleased to hear that Rob and Tony took good care of you here at Mercedes-Benz of Hagerstown, and we will certainly let them know that you appreciate their help. Safe driving in your newly purchased vehicle!

September 08, 2020

Buying this car was actually the best car buying experience I have ever had. Rob made this process so simple and efficient from the moment my husband contacted them about the car. Each person we enc More

by Delaura2535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Mercedes-Benz of Hagerstown responded

For you to say that you had your best car-buying experience at Mercedes-Benz of Hagerstown makes our day! Thank you so much for the wonderful feedback about Rob and our team. We are grateful to have you as a customer and look forward to working with you in the future.

September 08, 2020

Best service I ever had at any dealership! Kyle and Tony helped my get my dream car. I will recommend them and be a return customer. Kyle, you are great! More

by M Sutton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 09, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for the review! It was our pleasure to assist you here at Mercedes-Benz of Hagerstown, and we will certainly let Kyle and Tony know that you appreciate their help. Enjoy your new car!

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