Mercedes-Benz of Hoffman Estates

Very professional and accommodating. Great follow up from Frank. Only suggestion is to improve the check out process. We had to wait 90 minutes before meeting with finance. However, Charlie from fin from Frank. Only suggestion is to improve the check out process. We had to wait 90 minutes before meeting with finance. However, Charlie from finance was very easy to work with. More

My experience with Benz of Hoffman Estates was amazing. I felt like a part of the family. Everyone was so knowledgeable, helpful, and enthusiastic. I’m glad to have done business with Mike, Tom, and Charlie. felt like a part of the family. Everyone was so knowledgeable, helpful, and enthusiastic. I’m glad to have done business with Mike, Tom, and Charlie. More

Mike perez and his team at mercedes made a amazing experience purchasing a mercedes E43 amg for my wifes birthday day , thanks once again for everything definitely recommended Mercedes of Hoffman esta experience purchasing a mercedes E43 amg for my wifes birthday day , thanks once again for everything definitely recommended Mercedes of Hoffman estate and Mike Perez salesman More

We purchased my daughter's first car but used 2014 Fiat 500L. Person in charge was busy so alternate person took care for us. Peter Florita (??) is the person. He was excellent work for us and we had good 500L. Person in charge was busy so alternate person took care for us. Peter Florita (??) is the person. He was excellent work for us and we had good time with him Test Drive to purchased process. We appreciated his help. while we purchased lowest price of car out of your stock. But my daughter satisfied her first car very much with clean outside as well as inside. And we satisfied experience with Peter. More

Excellent customer service from all employees we worked with. The purchase with trade in and financing went very smoothly and as quickly as it could have. with. The purchase with trade in and financing went very smoothly and as quickly as it could have. More

Let me start off by saying I visited multiple dealerships in the area and was completely HORRIFIED at the lack of knowledge and customer service. From the first moment I walked into the Mercedes-Benz dealer in the area and was completely HORRIFIED at the lack of knowledge and customer service. From the first moment I walked into the Mercedes-Benz dealership in Hoffman Estates I was greeted and treated with respect. As a single woman who hold an executive level position, it was so refreshing that there was no "mansplaining" that happened. Even on my follow up visits I was always pleasantly greeted upon my entrance. Tim, was always on point, really nice, honest, informative and professional and always immediately to my texts/emails. Tim, Tom and Charlie worked out numbers for me that worked for all of us. I did not have to go back and forth 10 times to get the numbers to where I wanted them to be. The culture is friendly & professional without pretense. On my follow up visits, Tom got out from behind the desk to greet me and make sure everything was ok. This level of customer service is rare & refreshing. I highly recommend using this dealership and ask for Tim McGrath! More

Very pleased with my purchase. Did not feel pressured. Precautions were taken to assure a safe environment during this pandemic. My car was delivered to my home Precautions were taken to assure a safe environment during this pandemic. My car was delivered to my home More

Mike was great to work with. Fast and easy process. Best car buying experience I’ve ever had and would highly recommend working with Mike. car buying experience I’ve ever had and would highly recommend working with Mike. More

This dealership and staff made car buying so seamless and I felt no pressure at all from the salesmen. What a professional group!! Charlie and Payton made it such an enjoyable experience by being so kind, he I felt no pressure at all from the salesmen. What a professional group!! Charlie and Payton made it such an enjoyable experience by being so kind, helpful, and honest. Would definitely refer anyone I know to head their way when purchasing a vehicle. More

Excellent service. I really like to buy a car from this dealer. All people work here very helpful and friendly. I like the new show room redesigned. dealer. All people work here very helpful and friendly. I like the new show room redesigned. More