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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

Overview
Employees
Reviews
Vehicles
4.6
589 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 589 reviews

April 27, 2024

The service was very good and on time as promised. . the recall was done as promised More

by WERNER H.FROST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service very good and that we delivered on our promise to complete the recall as scheduled. Your satisfaction is our priority, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

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April 25, 2024

Efficiency was key at this appointment and I needed to get back to work. I appreciated their efficient effective service. More

by maviglia627
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We understand the importance of efficiency, especially when you have a busy schedule to get back to. We're delighted to hear that our team was able to provide you with efficient and effective service during your appointment. Your time is valuable to us, and we're glad we could meet your needs. Warm Regards, Michael Hill mhill@benzelbusch.com

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April 25, 2024

Clean easy to work with on time service nice staff needs coffee for guests waiting More

by ROWENS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us. We're glad to hear that you found our service clean, easy to work with, and on time, and that our staff was pleasant. Warm Regards, Michael Hill mhill@benzelbusch.com

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April 25, 2024

Eric was so amazing. . I would definitely recommend him to anyone that is looking to purchase a car. Not only was he knowledgeable but very detailed and you can really see More

by Tynesha Gray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Malota
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that Eric provided you with such an amazing experience during your car purchase journey. It's wonderful to know that he was not only knowledgeable and detailed but also passionate about what he does. We're delighted that his patience and understanding made such a positive impact on you. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 23, 2024

Happy with the service. Not happy about the two tires wearing out with only 24000.00 miles on the car. More

by burbage111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales - Mike
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you're happy with the service overall, but we're sorry to hear about the premature wear on your tires. mhill@benzelbusch.com mhill@benzelbusch.com

Helpful
April 22, 2024

Always have a great experience whit my sales and financial guys nick and Thomas services is not my favorite but I had a good experience whit omar he was nice and friendly More

by KHAMNIE
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Pensa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mykola (Nick) Peresunko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Nick and Thomas have consistently provided you with great service during your sales and financial transactions. We understand that service visits may not always be the most enjoyable, but we're pleased to know that Omar was able to make your experience pleasant and friendly. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 22, 2024

Wonderful customer service! The whole sales staff is great and friendly including Victor, Mike, Bob, Tom and Chris More

by MOOSE6525
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience with our sales staff. Victor, Mike, Bob, Tom, and Chris are indeed valuable members of our team, and we're delighted that they provided you with great and friendly service. Warm Regards, Michael Hill mhill@buschbusch.com

Helpful
April 21, 2024

Great service people very helpful and professional and friendly they get to the point no bull More

by WGONTHEMOVE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that our service team provided you with great assistance in a helpful, professional, and friendly manner. Getting straight to the point without any unnecessary fluff is important to us, and we're glad that approach resonated with you. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 21, 2024

First rate experience from the initial inquiry to the final purchase and delivery of my car More

by dennissklenarik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your outstanding review! We're thrilled to hear that you had a first-rate experience with us, from your initial inquiry all the way through to the final purchase and delivery of your car. Providing top-notch service throughout the entire process is our goal, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 19, 2024

Scott is always pleasantly engaged when discusing all service options. I'm very happy he works at my dealership of choice. More

by LTKARINCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott has consistently provided you with pleasant and engaged service when discussing service options. We're fortunate to have him as part of our team, and we're delighted that he's made your experience at our dealership a positive one. Warm Regards, Michael Hill mhill@benzelbusch.com

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