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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
1,235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 1,235 reviews
May 29, 2026
Service was quick, but if I hadn’t been knowledgeable, I would have paid for a service that was already covered under warranty would have paid for a service that was already covered under warranty More
by EVONTE1230
Verified CustomerEmployees Worked With
May 29, 2026
Omar did an exceptional job getting our Mercedes back up and running. We are grateful that he got the issue resolved quickly and kept us informed during the process. Thanks!!! and running. We are grateful that he got the issue resolved quickly and kept us informed during the process. Thanks!!! More
by ttaylor
Employees Worked With
May 29, 2026
I appreciate that the dealership ultimately waived the second diagnostic fee, and I’m glad to have my vehicle back. However, the overall experience was stressful due to the long communication delays an second diagnostic fee, and I’m glad to have my vehicle back. However, the overall experience was stressful due to the long communication delays and the similarity between the current issue and the previous visit only a couple of months earlier. I do appreciate the staff’s professionalism during pickup, and I hope communication and follow-up can be improved in the future More
by MADELEINE KING
Employees Worked With
May 28, 2026
Omar explained the service options upfront so there were no surprise charges. He informed me of unexpected repairs and gave an option to provide additional services at a later date. The waiting area was com no surprise charges. He informed me of unexpected repairs and gave an option to provide additional services at a later date. The waiting area was comfortable, clean, and welcoming. The manager, Maggie was friendly and professional. More
by QUEENBNKIDZ
May 28, 2026
I had a blowout in NY while on a road trip down to Georgia, and Mercedes-Benz of Orange County truly saved the day! They were the only place that had the exact tires I needed in stock and got me back Georgia, and Mercedes-Benz of Orange County truly saved the day! They were the only place that had the exact tires I needed in stock and got me back on the road incredibly fast. Every single person I interacted with was professional, courteous, and understanding of my stressful situation. Highly recommend their service department! More
by DANIELFDOUCETTE
Employees Worked With
Valentina
May 27, 2026
From beginning to end, the team was super helpful, informative and helped me find exactly what I was looking for. I’d highly recommend them for your needs! informative and helped me find exactly what I was looking for. I’d highly recommend them for your needs! More
by Yessenia
May 24, 2026
Top notch to work with thank you Victor,Roger,Bob and Matt Made the buying experience a real pleasure. Matt Made the buying experience a real pleasure. More
by BOJAMES4750
May 23, 2026
I was provided the best service I ever experienced at a dealership. Infinite patience and understanding. Everything went smoothly dealership. Infinite patience and understanding. Everything went smoothly More
by Masha Englin
May 16, 2026
Great frictionless experience at the dealership. Everyone was very helpful. Amenities were nice. Time in and out was to my satisfaction. Everyone was very helpful. Amenities were nice. Time in and out was to my satisfaction. More
by MSGREENHUT
May 14, 2026
Excellent a pleasure Amari in service is outstanding very helpful very professional and shows that he cares. helpful very professional and shows that he cares. More
by TONYVMAX10
