Mercedes-Benz of Owings Mills

Amazing buying experience I was looking for some good used cars for a while and had been to several dealers. Only thing I dislike at most places is their pressure on buying. At I was looking for some good used cars for a while and had been to several dealers. Only thing I dislike at most places is their pressure on buying. At this place, it was really nice experience and ambience. Spoke to Oliver lippman before visiting. He was very kind and easy to deal with. Elliot Bourne made the whole process of getting all documents in place quicker. I have also got the car delivery at my place which was very nice. Thank you for such an amazing car buying experience. More

Overall a great experience I had a great experience buying a used car from Kyle. He made the hours we spent in the dealership extremely pleasant and was easy to communicate with I had a great experience buying a used car from Kyle. He made the hours we spent in the dealership extremely pleasant and was easy to communicate with. He made sure that I got the car I wanted on his day off and I received permanent tags and registration the next day. I've never questioned the quality of the used car I purchased and Kyle and the dealership have been incredibly easy to work with. More

Helpful in finding what I wanted Patricia, Laura and Brandon are diligent workers and always attend to my needs. Received follow up calls. Brandon found what o wanted. I am pleased Patricia, Laura and Brandon are diligent workers and always attend to my needs. Received follow up calls. Brandon found what o wanted. I am pleased More

Fantastic! Working with Oliver was an absolute pleasure. I came in to him with a car I wanted listed on the site and left with car that better suited me that had Working with Oliver was an absolute pleasure. I came in to him with a car I wanted listed on the site and left with car that better suited me that had just arrived on the lot. His attitude from the beginning was of a person that is in this business because they love cars and want to spread that joy to all as opposed to someone working for their bottom line or portfolio. If you go to Mercedes-Benz of Owings Mills, be sure to ask for Oliver. More

2014 C Class Hello My sister referred me to Dylan Jones and it was my pleasure. He went above and beyond. He found me a great option that surpassed my expectations Hello My sister referred me to Dylan Jones and it was my pleasure. He went above and beyond. He found me a great option that surpassed my expectations More

Terrific Experience For someone who has not purchased a previously owned vehicle since 2006, I was extremely pleased with my dealings at this dealership. Most especially For someone who has not purchased a previously owned vehicle since 2006, I was extremely pleased with my dealings at this dealership. Most especially, Oliver was very knowledgeable, efficient and extremely attentive in making this a great experience. He was most personable and made it actually fun. More

Great buying experience I was not in the market for a new truck just happen to have been looking around. Oliver Lippman reached out to me and advised me about the truck that I was not in the market for a new truck just happen to have been looking around. Oliver Lippman reached out to me and advised me about the truck that I have been telling him about for years. Oliver was kind enough to wait for me after the end of my work day and showed me the truck minutes before the dealership would close. Without any rush and trying to push the vehicle on me. I have to say I was impressed when I drove it and I fell in love with it. Oliver went the extra mile to even drive the truck over to my house to make sure my wife liked it as well. She was amazed just as much as I was how knowledgeable and polite Oliver was. Now at this time it was getting late. But Oliver made it happen. Spoke to his financial team and had me taken care of the same evening. Traded a 2015 Chevy Truck for a better one. He had the monthly payment and the trade in amount at where I was comfortable at. Signed papers and drove a new truck home that same night. Not only that Oliver went above and beyond with his customer service but I felt like I was treated like family. Me being a small business owner can definitely appreciate the attention to detail and great customer service. So once again thank you Oliver for making my wife and I happy with the new truck. More

Divine Service What a beautiful experience! I first meant Reza a year ago when I visited Mercedes Benz of Owings Mills with my boss who was getting service done on h What a beautiful experience! I first meant Reza a year ago when I visited Mercedes Benz of Owings Mills with my boss who was getting service done on her truck. I began to walk around the show room floor as she was checking her car in. Reza walked up to me and introduced himself and ask me if I was interested in purchasing a vehicle. I told him maybe in the future but not right now. Reza then asked me for my contact information and remained in contact with me for a year until I was ready to make my purchase. Reza was not aggressive or pushy and really took the time out to ensure that I had everything I wanted in my vehicle. Reza was very patient, relaxed, and professional through-out my whole entire purchasing process. Even when I through a temper tantrum over the phone one time (Sorry Reza) he remained very nice, professional, and made sure I had everything I wanted. Thanks You Reza.... Mercedes Benz truly has a great person on their team!! More

2nd time Mercedes Owner, 1st time MB Owings Mills Buyer I was planning to purchase a 2020 GLE to replace a 2019 X5. I previously owned a 2013 ML 350, but didn’t purchase a 2019 as the interior had not been I was planning to purchase a 2020 GLE to replace a 2019 X5. I previously owned a 2013 ML 350, but didn’t purchase a 2019 as the interior had not been redesigned. After a few months of X5 ownership, I realized that was not the car for me. The 2020 GLE had been released for sale and the interior was redesigned so I knew needed to go back to the vehicle that I loved. I visited another MB dealership and had a pleasant experience but wanted to see what other dealerships had In stock. I researched online, reaching out to a few dealers. I received a very quick response from Oliver, even texting me on a day that the dealership was closed to let me know he would be in touch as soon as he got to the office the next day. He was thorough with his email and text communication, checking in through out the day to confirm I would still be able to visit that evening. I showed up to review the vehicles in stock, and much to my surprise, ending up driving a new car home late that evening. Oliver made the experience very easy. He listened to what I wanted, found the vehicle that best fit, and worked with me to provide pricing I couldn’t say no to. I am very happy with my vehicle and also the follow up from Oliver after the sale. More

Professional and Knowledgable My mother and I are currently shopping for a new car, and Oliver went above and beyond any other salesperson we worked with. He was incredibly well pr My mother and I are currently shopping for a new car, and Oliver went above and beyond any other salesperson we worked with. He was incredibly well prepared, knowledgable about all aspects of the car and company, and was generous with his time and expertise. He answered every question we had and provided an overall wonderful customer experience. We would certainly recommend him! More