Mercedes-Benz of Owings Mills

Excellent service I had an excellent sales representative Tom who made my purchase experience exceptional and my interaction with the rest of the team also made for a I had an excellent sales representative Tom who made my purchase experience exceptional and my interaction with the rest of the team also made for a pleasant experience. More

Kyle Weiman created the Best Car Buying Experience Ever!!! Like a few others, I was not looking forward to shopping for a new car around the holidays. In the past I haven’t had the best experience car shopping Like a few others, I was not looking forward to shopping for a new car around the holidays. In the past I haven’t had the best experience car shopping and haggling over prices with fast talking sales people that only care about the sale. I was presently surprised by the MB Owings Mills team, especially my salesman Kyle Weiman. Kyle was VERY patient and attentive. He listened to my all my wants to suggest the right car to fit my needs and budget. His calm demeanor, customer service and attention to all the small stuff made it easy to trust that he didn’t just want to sell me any car on the lot, he was committed to finding “my” car no matter how long the process took. Weeks after I purchased my new SUV, Kyle called just to check on things. He wanted to make sure I had registered for all the complimentary promotions such as satellite radio and Mercedes connect. It was nice to see that his customer service extended beyond the completion of the sale. I am not just happy with my new SUV, I happy with my buying experience. Any opportunity I get I share my experience with people in the market for a new car and I tell them all to go see Kyle. In addition to Kyle I also wanted to add that the purchase would not have been possible without the help of Robb. Robb is so personable and funny. I visited the dealership several times before I made a decision and both Kyle and Robb were just as nice on day 6 as they were on day 1. There was never a time where they rushed me or made me feel like I was wasting their time. They treated me like a friend. More

Customer service Great customer service including my lady in finance.. it was a pleasure. Am glad am still part of the Mercedes family.. Thank you.. so much Great customer service including my lady in finance.. it was a pleasure. Am glad am still part of the Mercedes family.. Thank you.. so much More

Excellent Service!! I was faced with making a difficult decision concerning car repairs and Kyle provided service with complete excellence. He discussed all available opt I was faced with making a difficult decision concerning car repairs and Kyle provided service with complete excellence. He discussed all available options to me and stayed well beyond closing to make sure that all of my questions were answered. In days where customer service is becoming less and less important, it is nice to know that someone cares. I can’t thank Kyle enough. More

Terrific experience Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier salesperson, from who I would buy another car in the future. All in all an excellent way to buy a great car. More

Awesome team Everyone at the Mercedes dealership is super friendly. Dylan Jones has now sold me my 2nd Mercedes. He’s so personable making the whole experience an Everyone at the Mercedes dealership is super friendly. Dylan Jones has now sold me my 2nd Mercedes. He’s so personable making the whole experience an exciting one. Brett Fader and Robb Banks were also very helpful in helping me stay where I needed to be financially. Overall, a great team to work with! More

CPO Owner I was going to buy a pre-owned GLC from a private dealership when Tom Lopez called and explained the value of a certified Mercedes from a Mercedes dea I was going to buy a pre-owned GLC from a private dealership when Tom Lopez called and explained the value of a certified Mercedes from a Mercedes dealership - I made the longer trip and am glad I did! More

Review of Tom Lopez My experience with Tom Lopez and Mercedes-Benz of Owings Mills was a very pleasant one. There was no pressure to buy a vehicle and all my questions w My experience with Tom Lopez and Mercedes-Benz of Owings Mills was a very pleasant one. There was no pressure to buy a vehicle and all my questions were answered. When a vehicle became unavailable, another vehicle was found, again, without any pressure to buy. I highly recommend Tom and this dealership. More

Great service. Enjoyed service. Tom Lopez really paid attention to detail. Couldn’t be happier. He made sure things were right and even got my calipers painted after Enjoyed service. Tom Lopez really paid attention to detail. Couldn’t be happier. He made sure things were right and even got my calipers painted after market. More

5-Star Customer Service Tom Lopez and Janelle Wiegand worked miracles for my wife and I! Both provided us with the best customer service you could ask for! Tom was very knowl Tom Lopez and Janelle Wiegand worked miracles for my wife and I! Both provided us with the best customer service you could ask for! Tom was very knowledgeable about all the cars and Janelle worked her butt off to get us the best MB financing. Both did so well the first time, we came back and bought a SUV from them! We appreciate both of you and thank you for treating us with 5-star customer service! Spencer & Lenell Morgan More