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Mercedes-Benz of Owings Mills

Owings Mills, MD

5.0
2,473 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9727 Reisterstown Rd

Owings Mills, MD

21117

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Showing 2,473 reviews

July 01, 2021

Thanks for the reliable service. Murphy was great to work with. More

by rylan.soref
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Mercedes-Benz of Owings Mills responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 30, 2021

Best customer service, quick and smooth buying experience! Will return for next purchase ! Sales rep Andy makes sure you are happy with the purchase!! Thanks to the team More

by Back.jinho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran M King
Jul 07, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 30, 2021

MR DENNIS EPPS, IS PERFECT GENTLE MAN FOR THE JOB OF SALES PERSON FOR THE CAR LIKE NO OTHER CAR. THANKS TO HIM FOR HIS PROFESIONAL HELP FOR HELPING ME TO FIND MY PERFECT TRUCK GLS 450. HE IS PROFESIONA More

by akuchi2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phaeng Taweepuntsant
Jul 07, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 28, 2021

I just purchased my second Mercedes which I love Reza Ghane was my salesman his attention to detail and his care for his customers is outstanding. I highly recommend him More

by Shirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Ghane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Mercedes-Benz of Owings Mills responded

Hello Shirl, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Jul 02, 2021 -

Shirl responded

Your welcome and yes Mercedes owner’s for life

June 27, 2021

Elliott was amazing and extremely knowledgeable! He made sure that I was informed and comfortable throughout the entire car buying process. He even followed up the next week to make sure all was well! Would More

by devadollshay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 27, 2021

After 4 prior test drives I thought I understood the GLC. Then I met Dennis and he truly opened my eyes. A rare professional. Thanks. More

by Kirt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Mercedes-Benz of Owings Mills responded

Hi Kirt, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 27, 2021

Andy’s customer service is second to none! He was very helpful in answering any questions we had and guiding us through the process. We came here just to look around at first and came back to this locatio More

by Alexandria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Mercedes-Benz of Owings Mills responded

Hi Alexandria, we're happy to hear you had such a positive experience with our team! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

June 26, 2021

I’m out of state so my purchase was handled through phone and email. The staff was patient and handled the time difference well. More

by virgo_eyez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Owings Mills! We hope to be of service to you again! Take care!

June 24, 2021

I had the absolute best experience with Dennis Epps and Rob Banks. I had a 2016 to trade in and that went very smooth, and in this tough market they were able to find me the perfect car to exceed all my d More

by Paul W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran M King
Jun 28, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 23, 2021

I was interested in one of their loaner cars and contacted Lucy Yun. She responded to my inquiry next day and we were able to talk over the phone. After the conversation, I tried to reach out to h More

by plumpseok
Recommend Dealer
No
Employees Worked With
Lucy Yun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Mercedes-Benz of Owings Mills responded

Thank you for taking the time to let us know about your experience. As we hope you know, we value our customers and their concerns. We apologize for the unsatisfactory experience with our team member and will be addressing your concerns. Our General Manager, Brett Fader, has attempted to connect with you to further discuss your experience, but has been unable to reach you. At your convenience, please reach out to Brett at brettfader@mileone.com or 410-753-8287.

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