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Mercedes-Benz of Owings Mills - Service Center

Owings Mills, MD

4.8
240 Reviews

240 Reviews of Mercedes-Benz of Owings Mills - Service Center

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March 13, 2023

They provide the best customer service. I recommend thank you . Would always go back in the future More

by Idwilliams1545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Mercedes-Benz of Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

March 09, 2023

Stephanie Smith has been my advisor from the beginning. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. More

by crystal.west
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

crystal.west responded

Stephanie Smith has been my advisor from the beginning. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products.

March 09, 2023

Drove in to get my tires checked, no appointment. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. More

by fields911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 13, 2023

Service advisor Murphy T it is always a pleasure dealing with him and addressing all my needs when it comes to my car. He is very efficient, knowledgeable, and gets me the service needed. More

by tyese.marshall85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 28, 2022

Thanks Daniel for being so pleasant and helpful. He made sure I was good. Appreciate. More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Klein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Mercedes-Benz of Owings Mills responded

Mel, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2022

I always have the best service at this location. The entire team is great and Murphy is awesome!! He serviced my car and I know I can count on him to keep my car running smoothly. More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Mercedes-Benz of Owings Mills responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. We hope you continue to choose us for all your automotive needs! Take care!

August 30, 2022

Really enjoy servicing our vehicles at Mercedes Benz of Owings Mills. Murphy is always helpful with getting our cars fixed and back to us quickly! More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Mercedes-Benz of Owings Mills responded

Matt, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Mercedes-Benz of Owings Mills as your first choice for service!

August 24, 2022

Always pleasant and professional always keeps me well informed regarding my vehicle and explains issues that need attention More

by agness0999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

August 18, 2022

This is a true honest dealership. I worked with Dennis Nupps ,frist over the phone to check to see if that really was the price of the vehicle . Suprising ,yes it was .The More

by rezx6782@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Mercedes-Benz of Owings Mills responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

August 08, 2022

Murphy was really amazing! He went above and beyond for me by helping me get a loaner vehicle and getting my car fixed in a timely manner. More

by Victoria oladimeji
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Mercedes-Benz of Owings Mills responded

Hi Victoria, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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