Mercedes-Benz of Owings Mills - Service Center

This is a true honest dealership. I worked with Dennis Nupps ,frist over the phone to check to see if that really was the price of the vehicle . Suprising ,yes it was .The I worked with Dennis Nupps ,frist over the phone to check to see if that really was the price of the vehicle . Suprising ,yes it was .Then the hidden fees ? NONE .Mr.Nupps honest quotes were the same at the dealership. He made it simple and easy .There was no mystery attached to this great deal .Excellent service. I was so happy to finally be treated with honesty and respect from a car dealership .Very different from my recent transactions with other dealerships. Yes you can get a great deal Here ! More

Murphy was really amazing! He went above and beyond for me by helping me get a loaner vehicle and getting my car fixed in a timely manner. He went above and beyond for me by helping me get a loaner vehicle and getting my car fixed in a timely manner. More

My rating is not for the dealership but for Stephanie Smith my Service Advisor. I purchased my vehicle in August of 2021 and disliked everything about my experience. I had no desire to do anymore busines Smith my Service Advisor. I purchased my vehicle in August of 2021 and disliked everything about my experience. I had no desire to do anymore business with the Owings Mills location until I meet Stephanie in the service lane, while waiting for my car to come out of detailing. I was having a bit of buyer’s remorse as I just did not like the way my buying experience went. It was the conversation with Stephanie, whom was not my service advisor at the time, that made me feel like maybe there was still some hope left for the Owings Mills location. Everything about Stephanie was pleasant. Her smile, her energy, and her conversation. Without any real efforts, she made me feel like a valued customer. You could tell that she genuinely loved her job and working with people; so, you can only imagine just how excited I was when I went in for my first scheduled service earlier this year to find out that Stephanie was my assigned Service Advisor. Mercedes Benz of Owings Mills should be extremely grateful to have an employee such as Stephanie Smith on their team. She is the sole reason that I decided to continue to do business with this location. I stopped in today without an appointment to address a "tire correction" alert that popped up on my car, and in true Stephanie fashion she came out of her office to say "Hello" and to see how I and my car was doing. Stephanie is a true Asset to your location and a professional in every sense of the word. I just wish I could say the same about some of your other staff members. T. Robertson More

Murphy has been very helpful getting my vehicle serviced. Excellent customer service and always available to help Excellent customer service and always available to help More

Stephanie did an excellent job. Very patient in explaining all service options. Very professional and pleasant. I will be contacting her again next time my vehicle needs service. Ke Very patient in explaining all service options. Very professional and pleasant. I will be contacting her again next time my vehicle needs service. Keep up the good work! More

As always Mr Murphy take excellent care of my wife's car. I recommend to anybody. Thank you. I recommend to anybody. Thank you. More

Lovely professional woman who exudes integrity. She is thorough, explaining details well. Follows through with her customers at MB Owings Mills. We feel Patricia goes the extra mile! Jim / Leno She is thorough, explaining details well. Follows through with her customers at MB Owings Mills. We feel Patricia goes the extra mile! Jim / Lenora Furst More

I'm happy with my service they very nice. I'm recommending come to that dealership. I'm recommending come to that dealership. More

My salesman Elliott Bourne was extremely accommodating to me as I didn’t have to bring my car to the dealership for my repair. He made it so convenient for me as he picked it up from my home and left me with me as I didn’t have to bring my car to the dealership for my repair. He made it so convenient for me as he picked it up from my home and left me with a replacement loaner. The work on my car took longer than anticipated however, Elliott and Christian kept me well informed during the whole process. I was extremely pleased with the level of personal service provided. More

We have used this dealer for over 10 years. Our service adviser is Kyle Harris We are very happy with Kyle and this dealer Elisabeth and Dieter Langendorf Our service adviser is Kyle Harris We are very happy with Kyle and this dealer Elisabeth and Dieter Langendorf More