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Mercedes-Benz of Portland
Portland, OR
2,265 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,265 reviews
April 23, 2023
I bought a BZ certified car and found a problem on the very same day of buying. I sent the car back to the dealership for diagnose three days later and left myself without any loaner's car for the next fo very same day of buying. I sent the car back to the dealership for diagnose three days later and left myself without any loaner's car for the next four days. I had to take the car back after the fourth day because the other car in my household Was not available neither. They didn't find out the cause of the problem and said over the phone that they would schedule another time for check with a loaner's car when I picked the car up. The truth is nobody ever cared to book me another appointment when I picked up. I had to do it myself later over the phone. Putting all those aside, it shouldn't even happen at the first place because it is a certified car! It should have been checked and fixed before I bought it. More
by ARIEL.ZHOUJING
Verified Customer
Helpful April 23, 2023
Every went well on the first visit. Hopefully this trend will go on. Thank you Hopefully this trend will go on. Thank you More
by MADA.K
Employees Worked With
April 23, 2023
I am a very unhappy customer, My service has always been good but not this time. You have had my car for 5 days for what was to be a 2 day job and I have had no communication except when I called trying to good but not this time. You have had my car for 5 days for what was to be a 2 day job and I have had no communication except when I called trying to get some information but got none. I am really upset and have had to cancel appointments, and the only person I have been able to talk to is the person answering the phones. WHAT KIND OF CUSTOMER SERVICE IS THIS? The person that picked up my car for very nice and courteous. More
by AUNTIEJOT
Employees Worked With
April 22, 2023
This is my second time visiting the service center and it was completely different from my first visit. The first visit I came in because of some weird sounds coming from my tire whilst turning. I took it in was completely different from my first visit. The first visit I came in because of some weird sounds coming from my tire whilst turning. I took it in and they claimed to have checked it but it still made the same noises — and, they didn’t even fill up my tires to the correct amount. This time around I had a new service representative and she was quick, attentive, and provided much more customer service than the last person. Unfortunately, I don’t feel welcomed when I come to this particular location ever, but her customer service made me feel like someone actually cared about me as a customer. The job was done quick and well. More
by AKA93
Employees Worked With
Other Employees :
Duncan Ostrander, Sean Popplewell
April 22, 2023
Great experience at Mercedes of Portland. I have previously shopped at Mercedes of Beaverton (the salesman there couldn’t be bothered to move 2 cars so my wife and I could test drive the SUV I have previously shopped at Mercedes of Beaverton (the salesman there couldn’t be bothered to move 2 cars so my wife and I could test drive the SUV she wanted terrible customer service). I will recommend your dealership to everyone who asks More
by ORTHO.WEST
April 22, 2023
The best experience I ever had at a car dealership! Everyone there was fantastic and they all treated me like I was family. Duncan Ostrander was so amazing! I also have to mention the best finance mana Everyone there was fantastic and they all treated me like I was family. Duncan Ostrander was so amazing! I also have to mention the best finance manager Mylee Burns that I ever dealt with. Last of all I cannot leave out Richard Fox who runs the entire dealership. He came over to check on me to make sure I was happy and had everything I needed. I would recommend this place to anyone and everyone! More
by VWWAGS
April 22, 2023
Ryan was so knowledgeable & helpful with the GLE. He explained different options & how all the electronics work! Made the test drive & purchase experience easy! He explained different options & how all the electronics work! Made the test drive & purchase experience easy! More
by TJALFERD
April 22, 2023
Not so good experience. I’ve had my car in three times now. The issue has not been resolved yet I wa charged. Mark lacked common politeness and I’ve left multiple messages f I’ve had my car in three times now. The issue has not been resolved yet I wa charged. Mark lacked common politeness and I’ve left multiple messages for both the service managers day after day with no returned call or resolution More
by Stephen B
Employees Worked With
April 20, 2023
The drop off of my car was quick and easy. My car was ready at the time that was promised. My car was ready at the time that was promised. More
by SACULBERT1
Employees Worked With
