Mercedes-Benz of Princeton

Princeton Mercedez great sales service Great customer service and best buying experience. I am working with Paul Lai for last 10 years . He is very professional, helpful and reliable person Great customer service and best buying experience. I am working with Paul Lai for last 10 years . He is very professional, helpful and reliable person that I have ever known . More

a lesson with Robert Robert must have been a teacher in another life. His "teaching" me about the new features of my was perfect. He was patient with my questions and w Robert must have been a teacher in another life. His "teaching" me about the new features of my was perfect. He was patient with my questions and was happy to repeat anything about which I was confused. More

Linda was very proactive and polite in her estimate and follow up after the car was serviced. Loaner car is a life saver for a single car family. follow up after the car was serviced. Loaner car is a life saver for a single car family. More

Dale Cook was respectful, courteous, knowledgeable and very helpful with my purchase of a 2017 C43. The whole sales process was very smooth and quick. very helpful with my purchase of a 2017 C43. The whole sales process was very smooth and quick. More

Professional, efficient, customer service above reproach. I recently purchased a new Mercedes from Mercedes-Benz of Princeton. Arno Orsini assisted me with what became one of the most outstanding experiences I recently purchased a new Mercedes from Mercedes-Benz of Princeton. Arno Orsini assisted me with what became one of the most outstanding experiences buying a vehicle. I intend on returning as it was effortless and enjoyable something I could never say until now when buying a vehicle. Thank you. More

Reception at service was hurried, polite but hurried. Loaner was perfect ( new, clean ) but mileage on loaner was more than indicated on paperwork so i was worried id have to answer for it. Receive initi Loaner was perfect ( new, clean ) but mileage on loaner was more than indicated on paperwork so i was worried id have to answer for it. Receive initial phone call from service the following day conveying to me what service was to be performed. Received another call that evening at 5 pm stating work was performed and my car was ready to be picked up. I stated that i was 90 minutes from you and currently at my business and could not possibly make it on time, was asked to be there in the morning and i again replied not possible as i have a business that requires my attention but could be there by 1:30 pm. The person on the phone, while courteous, was put off by my scheduling but consented. Arrived at 1:30 pm was greeted by service reception( different person from drip off ) paperwork complete, handed loaner keys over, was given my keys and told my car was out front. It wasnt, but was eventually located and driven to us out front. We requested someone familiar with the CarPlay function to make certain it worked properly, The young man was knowledgeable and after getting it to finally work admitted there seems to be a software issue. Not wanting to waste time and leave the car, i accepted it and drove off. Now i fully understand the difficulties in software compatibility, but i lease a Mercedes expecting perfection to be a matter of degree and not an attempt. I am in no way disappointed and look forward to a long relationship with my salesman and the Princeton dealership and service. This long winded explanation is not an attack but a constructive criticism of my recent experience. I own a business and i understand the complexities involved. Thank you in advance for addressing this and again its not a major contention but something that needs a bit of attention. Thanks again. More

Superb white glove and easy transaction I dealt with Arno Orsini to purchase a custom ordered 2020 E450. He provided a white glove service from order thru delivery. He understood what was im I dealt with Arno Orsini to purchase a custom ordered 2020 E450. He provided a white glove service from order thru delivery. He understood what was important to me in terms of ease of transaction, options for the car, and communication preference and delivered to those expectations. I expect to be a long term customer as a result of Arno’s great attentive service. More

Excellent Experience My experience at this dealership was one of the best car buying experiences that I have ever had from beginning to end. Thanks for your My experience at this dealership was one of the best car buying experiences that I have ever had from beginning to end. Thanks for your More

Dale and Robert were great. Easy to talk to and never pushy. They contacted me in a timely fashion and made the entire purchase experience as easy as possible pushy. They contacted me in a timely fashion and made the entire purchase experience as easy as possible More

Both Robert and Arno have met all my automotive requests in a friendly, knowledgeable, and most importantly, professional manner. MB of Princeton is fortunate to have them as a representative if the dealers in a friendly, knowledgeable, and most importantly, professional manner. MB of Princeton is fortunate to have them as a representative if the dealership! More