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Mercedes-Benz of Princeton

Lawrenceville, NJ

4.9
5,368 Reviews
Mercedes-Benz of Princeton is a family owned and operated exclusive Mercedes-Benz dealership located in the Lawrenceville / Princeton NJ area serving Central New Jersey, Lehigh Valley and the Philadelphia region. We have been providing the community with a friendly automotive experience since 1982. We comprise the most competitive lease & purchase options and a 25 Bay Service Department with MBUSA trained technicians to help serve you & your Mercedes-Benz. We continue to provide our clients with quality customer service in sales, service, and customer relations, striving to meet every luxury car driver's unique needs in each and every department.
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2910 U.S. 1

Lawrenceville, NJ

08648

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Showing 5,368 reviews

November 12, 2019

Setting expectations to the point of delivery very was in perfect alignment of the expectations. I feel that better the expectations are set then followed by a process that exceeds these, brings ideal clien More

by Ksm46
Recommend Dealer
Yes
Employees Worked With
Arno Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Thank you for the great review! We are so glad to see that you were treated to such outstanding service from Arno and Linda. We truly appreciate your business and hope to work with you again in the future!

November 11, 2019

Professional, friendly and knowledgeable service. Customer centric. Happy with the service provided would most definitely recommend them to colleagues and friends. Keep up the good work. More

by Jdougan
Recommend Dealer
Yes
Employees Worked With
Miguel Cruz
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Thanks for your five-star review! It's wonderful to hear that Miguel was great, as well as professional and helpful. It's also terrific to know that they were was able to make the process easy. We look forward to seeing you again.

November 11, 2019

perfect experience Outstanding service,, Brian was very helpful & service was completed as advised, on time as I waited in the lounge . Also to my surprise my car was More

by tony dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Tony, Thank you for the 5 stars for Brian!!!! If there is anything we can help you with in the future, please let us know. Thank you for your business!!

November 11, 2019

Fantastic + well done! Great dealership full of people who care about your time and money and work with you to find the right car, even if that means finding the car somewhe More

by Dell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Miguel Cruz
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Thanks for your kind review. It is a pleasure to hear that you had a great five star experience with us. Please do not hesitate to reach out with any questions, comments, or concerns. Enjoy your new Mercedes-Benz and we look forward to seeing you again.

November 11, 2019

The complex made simple. They made everything pleasurable and simple for me. Selecting the car and getting the options that I needed and wanted. The salesman gave me good advi More

by obertolini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Trovas
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Hello Mr Bertolini, thank you for the great five star review! It is wonderful to know that Tom was so helpful to you and made your car buying process easy! We appreciate your kind remarks and we hope to see you again in the future.

November 10, 2019

Profeasional and courteous Customer service was great. Paul and Robert were a great team. Both were professional and courteous and helpful. Our Overall experience was outstandi More

by Maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert John Lisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Thank you for taking the time to write a 5 star review!!!! We are so pleased that Paul and Robert were able to provide to you an exceptional experience! Thank you for your continued business!! Joseph Hobbs Internet Manager jhobbs@mbprinceton.com

November 10, 2019

The service quote was given as 595 at drop off but later was told the price is high as my car is Bluetec diesel. Why don’t the service manager check what car he is taking in before giving the quote. Thank More

by Rao
Recommend Dealer
No
Employees Worked With
Andrew Horne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2019 -

Mercedes-Benz of Princeton responded

Rao, I am sorry for the confusion. You are correct, Andy should have looked up the Vin# before quoting you the price. As you know on a BlueTec diesel engine the Ad Blue solution is the reason for the high cost and depending on your driving the amount will vary. Thank you for being a loyal customer. Joseph Hobbs Internet Manager jhobbs@mbprinceton.com

November 10, 2019

Completely satisfied with the results of my windshield replacement! Pure quality and excellent service! My car arrived looking better than new! I highly recommend Mercedes of Princeton! More

by Doug Thompson
Recommend Dealer
Yes
Employees Worked With
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Thank you for sharing your five-star review with us! It's great to hear that our team provided you with an excellent experience and they went above and beyond to help. Thanks for your business and we look forward to seeing you again.

November 10, 2019

good service The reception desk and service department are good. they delivered professional service and quality. but it is hard to get a loaner car during the ser More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Thank you for the 5 stars!!!! If there is anything we can help you with in the future, please let us know. Thank you for your business!!

November 10, 2019

I am very Appreciate to Linda work in service Department and also Reception staff give good customer service Thanks and see you again service Have a good day More

by Kay Patel
Recommend Dealer
Yes
Employees Worked With
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Mercedes-Benz of Princeton responded

Thank you for sharing your five-star review with us! It's wonderful to hear that Linda provided you with great customer service and making the learning process easy. Congrats on your new Mercedes-Benz and we look forward to seeing you again.

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