Mercedes-Benz of Rockville Centre

Great service and seamless process! From start to execution! We feel that our needs were met in our specs. Audley, Catherine, and Justin listened and were great to work with! Super excited this is th execution! We feel that our needs were met in our specs. Audley, Catherine, and Justin listened and were great to work with! Super excited this is the first purchase of many! Thank you for the great experience! More

It was an unexpected pleasure to work with Jerone Sealy. I changed my mind several times and not once did he become unprofessional. On top of that he delivered the SUV i wanted. I changed my mind several times and not once did he become unprofessional. On top of that he delivered the SUV i wanted. More

Poor customer service. They sold me the wrong tire. He didn't care about my inconvenience.Failed to show interest in resolving issue. Poorly trained. didn't care about my inconvenience.Failed to show interest in resolving issue. Poorly trained. More

Audley B was unbelievable. One of the most down to earth guys I’ve ever met! The process was seamless. He had me wrapped up and driving out of the showroom in an hour. Highly recommend you go and speak to h guys I’ve ever met! The process was seamless. He had me wrapped up and driving out of the showroom in an hour. Highly recommend you go and speak to him!! More

Great Experience I had a complicated situation and I believe that it was handled in the best way possible. I had a great experience and will be sure to return for my n I had a complicated situation and I believe that it was handled in the best way possible. I had a great experience and will be sure to return for my next car. More

Accommodation in time of need It is hard to express one's appreciation during the current pandemic when everything is challenging to find a company capable of accommodating a custo It is hard to express one's appreciation during the current pandemic when everything is challenging to find a company capable of accommodating a customer unable to appear for an annual maintenance. However, MBRVC lived up to the challenge. Unable to get into the dealership, the dealership came to me. Through the very considerate offices of the dealership, including David, Vinny, and Antoinette, and the able-bodied assistance of Brandon who actually drove the car for my service and George who oversaw that B-service, it could not have been done any better. Comments about the appearance of the dealership and the variety of cars available in Sales and work in Service and availability of parts, but the actual people enabling all this prove the be the dealership's best asset. Clearly, my circumstances this time were unique, but in the past, it was no different. All in the service facility have one thing in mind, get your car fixed and you back on the road. Yes, there are newspapers, coffee, water, and other amenities but the value is in the people doing the work - in all departments. Since 1986 I have had no reason to look anywhere else. Neither will you. More

Lease of 2020 Mercedes-Benz C300 from Bill Mehrkens of MBRVC The entire process was customer friendly and everyone was extremely helpful, making it a very enjoyable experience! Bill Mehrkens was a pleasure to d The entire process was customer friendly and everyone was extremely helpful, making it a very enjoyable experience! Bill Mehrkens was a pleasure to deal with! More

Visit was perfect. Very respectable and provided me with valuable information towards my purchase. Gave me options when the time came to make a decision and I believe I made the right one. valuable information towards my purchase. Gave me options when the time came to make a decision and I believe I made the right one. More

Deceptive Business Practices Leased a 2020 E350 in April. I am African American so my credit report wasn’t trustworthy it had to be ran twice on TransUnion with Mercedes-Benz Fin Leased a 2020 E350 in April. I am African American so my credit report wasn’t trustworthy it had to be ran twice on TransUnion with Mercedes-Benz Financial Services to be approved . This was my second car with them and the first had no missed or even late payments. They did not inform me this was being done, just notified a month later by credit reporting agency. There was no reason to run my credit report twice (2 hours apart) they only did this because I am black. This is a foal, deceptive practice and I’m sure it is not done with three Caucasian applicants. More

It’s been a great experience working with Hank and MBRC. Hank is very professional. He just made things so easy. The transaction was perfect! Hank is very professional. He just made things so easy. The transaction was perfect! More