Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Salem
Salem, OR
1,114 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,114 reviews
February 19, 2019
Best in Class Service! Thank you Josh and Don for an easy appointment. I was kept apprised throughout the day via text and calls. Mercedes of Salem knows how to treat thei Thank you Josh and Don for an easy appointment. I was kept apprised throughout the day via text and calls. Mercedes of Salem knows how to treat their customers! More
by Mondblau
February 07, 2019
Came in to service my SL550, left with another Benz ... I came in for service on my SL550. I had been very unhappy with the Range Rover I purchased a year earlier. Spoke with Cyndy while I was waiting and I came in for service on my SL550. I had been very unhappy with the Range Rover I purchased a year earlier. Spoke with Cyndy while I was waiting and she gave me information on the differences of their SUVs. Together we determined that what I was looking for was definitely the GLS. We took a test drive and I was in love. Absolutely exactly what I was looking for. Reason for Visit: Service AND Sales. I'm a very happy customer. More
by Mrs. Bosch
February 06, 2019
I trust MB of Salem and Klaus Laetsch! I have bought two new Mercedes from Klaus Laetsch who is informed, caring, and trustworthy. MB of Salem has given great service over the years. I have bought two new Mercedes from Klaus Laetsch who is informed, caring, and trustworthy. MB of Salem has given great service over the years. More
by Estle
January 26, 2019
New lease, same great experience. Knowledgable staff, great people to work with and they made a painstaking process easy and hassle free. I've been a loyal customer for the last 20 yea Knowledgable staff, great people to work with and they made a painstaking process easy and hassle free. I've been a loyal customer for the last 20 years and will continue to be, thanks Klaus and Mike!! More
by Chad
January 18, 2019
Used Car Purchase I was impressed with the sales representative that helped the sale of the used car I purchased. He was very professional and kept me informed all thro I was impressed with the sales representative that helped the sale of the used car I purchased. He was very professional and kept me informed all through the purchase. He honored everything that was quoted. I highly recommend him as a sales person. More
by 370zguy
January 15, 2019
Positive and rewarding buying experience! My husband and I had the pleasure of working with Abel Cardona in the purchase of a 2015 Mercedes GLK350. He was very calming in his approach and ea My husband and I had the pleasure of working with Abel Cardona in the purchase of a 2015 Mercedes GLK350. He was very calming in his approach and eagerness to ensure that we were satisfied with our choice. He was very knowledgeable and guided us toward a positive and rewarding buying experience. We have long believed in Mercedes of Salem, it’s commitment to service and satisfaction and have now added Abel’s name to our list of trusted and valued employees of Mercedes of Salem. James and Pamela Strawn More
by Lilyrose
December 26, 2018
Cadillac to Mercedes I had the pleasure of trading my 2019, yes my 2019 Cadillac. I unfortunately had some mobility issues, and decided to trade up to Mercedes. My sales a I had the pleasure of trading my 2019, yes my 2019 Cadillac. I unfortunately had some mobility issues, and decided to trade up to Mercedes. My sales associate was Cyndy Patterson. Cyndy is relatively new to Mercedes Benz, but she was eager to earn my business, she was informed, and incredibly professional. The over all experience exceeded my expectations. I knew what I wanted, laid out my terms, and the entire transaction was put to bed in under an hour. Cyndy and her team met my needs, and I would be happy to reccomend Mercedes Benz of Salem to family, coworkers, and friends. More
by Cadi to Benz
December 20, 2018
Replacement of front windshield Josh and Don were so considerate, and work was done expertly and expediently. Thank you. L. Fontaine would definitely recommend to anyone interested Josh and Don were so considerate, and work was done expertly and expediently. Thank you. L. Fontaine would definitely recommend to anyone interested in a great vehicle, that would be a Mercedes, especially for the great service. More
by SLKandCLRowner
December 15, 2018
George worked extra hard, found the us the perfect car.. The car we wanted was not widely available. Sales associates at a competitors dealership were nice but they did not actively work to find what we want The car we wanted was not widely available. Sales associates at a competitors dealership were nice but they did not actively work to find what we wanted. George was very proactive and kept looking until he found just what we wanted. We are very happy customers. Best of all my wife called me on her way to town this morning. All she said was, "I LOVE my new car". She (and I) are very happy with our car and with George personally. We really appreciate your help finding our dream car and making it easy to buy. Thank YOU George! Scott Erickson More
by Scott
Employees Worked With
George Kirschner
December 15, 2018
Great customer service The best Sales guy!! I can recommend this dealer to anyone that reads this review.....if you need someone that will treat you the way you deserve it w The best Sales guy!! I can recommend this dealer to anyone that reads this review.....if you need someone that will treat you the way you deserve it would be Abel! More
by Maria Capetillo
Employees Worked With
