Mercedes-Benz of Salem - Service Center

I have used this dealership for all the Mercedes we’ve owned in the last 7+ years. They are very competent, obliging, courteous and we really like them owned in the last 7+ years. They are very competent, obliging, courteous and we really like them More

It took two visits to get the air conditioning working. And several weeks of waiting for the see appointment. And several weeks of waiting for the see appointment. More

I am always satisfied with the Mercedes service it's great! I forgot a detailed to mentioned, one of my tail light was out and I kept getting the error on my error display, it was my fault, I forgo great! I forgot a detailed to mentioned, one of my tail light was out and I kept getting the error on my error display, it was my fault, I forgot, for not mentioning it. HOWEVER, I would expect the people in the floor to check the error message before or after the car is received, thus if a customer forget a detailed, it is flag and fix. I was disappointed leaving the service shop And after a couple minutes I noticed the error message my tail lamp is out. Is the error message checked before a car is complete and return to customer? Again, it was my bad for no mentioned that. More

As always, I was quickly welcomed to the dealership and was quickly checked in, with virtually no wait. was quickly checked in, with virtually no wait. More

Bought used MBenz 2017 70K miles SiriusXM never worked. Going to-charge me over $2,000 to fix Going to-charge me over $2,000 to fix More

Best service I have ever encountered in the car world! Absolutely outstanding communication and customer care. Absolutely outstanding communication and customer care. More

Overall they provide excellent service! That being said, there's a couple of things I'd like to mention. One is kind of funny and confusing. My wife, Kim, and I both have a Mercede That being said, there's a couple of things I'd like to mention. One is kind of funny and confusing. My wife, Kim, and I both have a Mercedes. Since I am retired, I handle most of the coordination to get the vehicles serviced. Somehow our names and contact info have really gotten messed up. Her name is Kim, and her contact info is 971-2850221 & kanelson1108@gmail.com. My name is Tom, and my contact info is 503-867-5544 & wtomnelson@gmail.com However, I receive emails addressed to Kim at my email address, and many times she gets called when I am the one coordinating the service. The other concerns the recent service of my 2023 EQB. I received the "A" service. However, the technician must have forgotten to reset the warning. Every day I get a reminder that I am days late in getting the "A" service, and another one that offers to dial the service department to schedule service. I don't know if this can be reset remotely, or if I need to bring it in. These are not big deals, and can easily be fixed. Thanks! Tom Nelson More

Thank you for this flawless and good experience. I really appreciate the friendly and courteous service you are providing/ I really appreciate the friendly and courteous service you are providing/ More

At one time or another during this visit, I was helped by all the listed service department members, which is why all four were checked. All were eager to assist, were knowledgeable, very courteous and help all the listed service department members, which is why all four were checked. All were eager to assist, were knowledgeable, very courteous and helped me in one way or another. My car engine was rough running while idling which shook the car and was very annoying. I was told that the engine mounts needed to be replaced. This was done and the car now feels brand new. All the shaking is gone and the engine is smooth running. Thanks guys. More

I wish we had more shops in Salem that actually repaired what was broken as opposed to forcing customers and shaming them into replacing parts that are not broken or damaged. what was broken as opposed to forcing customers and shaming them into replacing parts that are not broken or damaged. More