Mercedes-Benz of Salem - Service Center

Professional, very clean facility and a willing team of associates to handle all concerns. Is always a stress free experience. associates to handle all concerns. Is always a stress free experience. More

The transaction went very smoothly. Eli was very friendly, responsive, and knowledgeable. He was great to work with. Eli was very friendly, responsive, and knowledgeable. He was great to work with. More

He did an outstanding job troubleshooting and resolving the issue with the van. I have had the fuel smell issue Spence I purchased the van and he found the problem and made sure the cost were taken care o the issue with the van. I have had the fuel smell issue Spence I purchased the van and he found the problem and made sure the cost were taken care of as well. I truly appreciate all the time and effort he took to rest the problem. DALHIA More

4 new tires and a front wheel alignment done to perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . More

Wonderfully service. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. More

Service was great, but one of the staff (Brian) was very rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving a Subaru and wouldn't help her when he key wasn't working. Luckily, a lady staff member (I didn't catch her name) helped her, but the key wouldn't work. Whoever this man is was also rude to my husband when he went back with my daughter to pick up the Subaru. The staff member did not give a good first impression of Mercedes Salem and this experience make me wonder about going back there. More

Service department was awesome… very friendly! !! I got treated right for sure… it was great!! !! I got treated right for sure… it was great!! More

Service Advisor was the best. Technician did phenomenal job. In and out in timely manner. Technician did phenomenal job. In and out in timely manner. More

Great service good team, even cleaned inside and out , highly recommend this service center for a prompt turn . highly recommend this service center for a prompt turn . More

Treated very well on my first time visit. Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I che Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I checked under hood and front Engine Cover right side clip was broken off. Metal portion of left side clip off of mount & laying on air cleaner hose. Using Super Glue gel, I've glued right clip mount to engine cover & reinstalled left clip to engine cover. My vehicle is old, with high miles but in excellent condition. Even though my GLK350 is not a high priced unit, it should be treated with care. ALSO: I was advised Mercedes Benz of Salem provided a complementary wash & vac, which was not performed. More