Mercedes-Benz of Silver Spring

Exactly as Advertised, Knowledgeable, Quick & Easy! As a busy professional, I did not have much time for car shopping. I reviewed the inventory and narrowed down the cars that I was interested in using As a busy professional, I did not have much time for car shopping. I reviewed the inventory and narrowed down the cars that I was interested in using my credit union and Mercedes Benz of Silver Spring’s website. I submitted a request for information via the dealership’s website and was contacted by Sales and Leasing Consultant Chevist Mitchell. Chevist was very friendly, professional and accommodating and even adjusted his work schedule to accommodate our availability. We made an appointment and when I arrived at the dealership Chevist had the cars that I expressed interest in waiting for me to test drive. I was very impressed with how knowledgeable Chevist was about all the features of the cars. He took the time to explain and demonstrate every feature of the cars before I got behind the wheel to test drive. I found everything including the price to be exactly as shown online, and exactly as discussed by phone and my USAA True Car discount was credited to the price ... NO Bait and Switch!!!! We were also warmly greeted by the Pre-Owned Sales Manager, Carlos Arias, who said they would match the interest rate that our credit union offered. We were not pressured to make a decision that day as we wanted the weekend to firm up our decision about which car to select. On Monday, went back to the dealership where we were warmly greeted by Chevist. We purchased the car and everything was exactly as promised, yes they even matched my credit union’s interest rate. We also had a great experience with the Finance Manager, Dorit Figueroa. Chevist ensured that we were well informed and the entire process was accommodating, straight-forward, quick, easy and most of all No Car Dealership tricks, pressure and No Bait and Switch. Receive the best professional customer service at a car dealership ever...Go see Sales and Leasing Consultant Mr. Chevist Mitchell at Mercedes-Benz of Silver Spring!! More

Fantastic Service by Joseph Robinson Mr. Robinson was very courteous and patient with me. He showed me how the many functions of my new car worked. He activated my cell phone and explai Mr. Robinson was very courteous and patient with me. He showed me how the many functions of my new car worked. He activated my cell phone and explained many of the new features of my car. After a session with Mr. Robinson I felt comfortable and at ease driving my new car. He is top notch. More

Great luxury service Marcelo Via Would definitely recommend to others I was given great service found my car I was looking for online went to Mercedes Benz silver Spring and was able Would definitely recommend to others I was given great service found my car I was looking for online went to Mercedes Benz silver Spring and was able to get my car I wanted easy More

Excellent experience Very professional service. O'Riley Moonasingh goes over and above to ensure that not only is the service experience professional, but that it is genui Very professional service. O'Riley Moonasingh goes over and above to ensure that not only is the service experience professional, but that it is genuinely customer oriented. He handled what could have been a difficult experience with great professionalism. Would highly recommend this service agent and the dealership as far as service. More

It has been a great experience working with Mr. Chevist. Git a very good deal on GLA250 model SUV. Great sales people and friendly environment. Had very nice experience with Mr.Chevist and Mr.Khalil. Will Git a very good deal on GLA250 model SUV. Great sales people and friendly environment. Had very nice experience with Mr.Chevist and Mr.Khalil. Will strongly recommend this deakership to my friends. More

Amazing The service here was amazing. I highly recommended this dealership. I truly enjoyed my experience. The staff is highly knowledgeable And works with The service here was amazing. I highly recommended this dealership. I truly enjoyed my experience. The staff is highly knowledgeable And works with you to improve your knowledge of the vehicles and any take care of any of your concerns. More

Satisfied customer O' Reily my service advisor goes above and beyond to assist me and takes great care of me when I visit for service! Very satisfied!! O' Reily my service advisor goes above and beyond to assist me and takes great care of me when I visit for service! Very satisfied!! More

Routine maintenance Easy to schedule appointments with Bryanna - answered all my questions. My personal advisor O’Riley M. was on point - has great customer care and foll Easy to schedule appointments with Bryanna - answered all my questions. My personal advisor O’Riley M. was on point - has great customer care and follow up. More

Excellent Tutorial Joseph Robinson is very professional, patient, knowledgeable and friendly. He knows the car extremely well and thoroughly explains its features. I dro Joseph Robinson is very professional, patient, knowledgeable and friendly. He knows the car extremely well and thoroughly explains its features. I drove out of the dealership very comfortable and I was able to operate my C300 very well. Thanks to Joseph for his excellent assistance. If you need to know about your benz, I would highly recommend having a session with Joseph. He is great! More

Well prepared and organized, profersonal Fast response and explain everything clearly,Well prepared and organized, profersonal excellent teamwork for sure will come back again for next time Fast response and explain everything clearly,Well prepared and organized, profersonal excellent teamwork for sure will come back again for next time purchase for my family More