Mercedes-Benz of Silver Spring

Welcome Aboard!! Carlos Arias made the buying experience better than ever. I have a story from December 2017 and even though the sales manager was friendly he was no h Carlos Arias made the buying experience better than ever. I have a story from December 2017 and even though the sales manager was friendly he was no help and would not cut a deal for the sake of $750.00. I left and went to Audi and got a better than expected deal. This time I thought I’ll be going through the same and made my mind up that I’ll walk away if I don’t get what I want. That’s when Carlos Arias came over and was very personable and made me feel that he wants to do business. I got a fantastic deal because Carlos was very good at his job and was the easiest person to deal with. He was firm but very friendly and had a explanation for everything. I highly recommend my friends to see Carlos. Even if you don’t know me please give Carlos a chance. If you have the intention of buying then Carlos is the guy to see. Thanks Carlos for changing my perception of your dealership. 10/10!! Amit More

Grateful for the outstanding customer service! I arrived at the dealership in panic mode on May 1, 2018 due to a rock breaking my windshield while on the beltway. I received outstanding service fr I arrived at the dealership in panic mode on May 1, 2018 due to a rock breaking my windshield while on the beltway. I received outstanding service from Thomas Grant , Service Adviser, who assured me and arranged the repair. I was on my way within 30 minutes relieved and a very satisfied customer. Diann Dawson More

Outstanding customer service from everyone In April, I went in to the dealership not sure, if I wanted to get a new car right now, but the person I spoke with was Lester Stanford. From the mome In April, I went in to the dealership not sure, if I wanted to get a new car right now, but the person I spoke with was Lester Stanford. From the moment, he introduce himself, I knew from the tone of the voice and his demeanor that this was going to be a pleasant experience. Mr. Stanford is the epitome of customer services and professionalism. His listening and communication skills are outstanding. Once I told him what I wanted, his expertise was very instrumental in helping me obtain the car that I was very comfortable having. Mr. Stanford and Mr. Terrence Abrams also followed up to make sure that I had all the information that I needed and everything was going well. I would like to say Thank you to Mr. Stanford and Mr. Terrence Abrams for going beyond what I expected. I appreciated your knowledge and suggestions, because of your customer service skills, I would highly recommend your dealership to anyone needing a car. Kindest Regards, Cynthia Walker-Reed More

Excellent Customer Service Advisor-Christisn Gonzalez As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and follow up of Christian Gonzalez. Mr. Gonzalez, is service oriented, helpful and professional which represents the excellent Mercedes brand. Mr. Gonzales, is a service oriented, 5 Star performer. More

Purchasing mercedes benz ml 350 Very Positive Experience!!! Mr. Lovence is a very professional sales consultant. His knowledge of the dealership products made me feel completely com Very Positive Experience!!! Mr. Lovence is a very professional sales consultant. His knowledge of the dealership products made me feel completely comfortable in making the appropriate choice for me. Thanks again Mr. Lovence More

good bunch of men everyone did their job, and each was very friendly and professional. Will come back and buy another car from Silver Spring Mercedes. Lester is the bes everyone did their job, and each was very friendly and professional. Will come back and buy another car from Silver Spring Mercedes. Lester is the best!! More

Outstanding Service! Very pleased with the excellent service we received from Mohammad Talayi, Sales Consultant. Mr. Talayi is very knowledgeable about Mercedes vehicles. Very pleased with the excellent service we received from Mohammad Talayi, Sales Consultant. Mr. Talayi is very knowledgeable about Mercedes vehicles. He explained every detail about the vehicle before and again after we decided to purchase the vehicle. Customer service is number one in determining business with a Dealership, Mohammad and Keith Nichols made that possible. Thank you so much... More

Excellent fast service Tom Rodkey and his team did an awesome job. I had a flAt tire. They provided excellent fast service and same day tire change. Would definitely come ba Tom Rodkey and his team did an awesome job. I had a flAt tire. They provided excellent fast service and same day tire change. Would definitely come back and recommend to my friends. More

Great quick Mr Lester was very professional and great . No time wasted . He also educated me about my new car . He explained every thing l need to know about my c Mr Lester was very professional and great . No time wasted . He also educated me about my new car . He explained every thing l need to know about my car. More

Great Customer Service! Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary customer service is evident in all actions. More