Mercedes-Benz of Silver Spring

The purchase of our car was as previously experienced a very positive one esp having Jonathan as our sales person. But recently I had a minor problem that brought together the strength of your program. Whe very positive one esp having Jonathan as our sales person. But recently I had a minor problem that brought together the strength of your program. When we picked up our car I forgot to have the wheel locks/lugs installed and in discussion with Jonathan he said that I could stop by anytime and ask Don to have someone to install them. When I arrived you all were in the midst of your luncheon and Don said to go ahead and purchase the locks and take them to service and they could find someone to install them. One of the service staff assisted me as parts was quite busy but in his haste to do so provided me with the incorrect set of locks; thus when they had been installed and I went to move the car it would only move a foot either way. Of course several people made suggestions but it was the service mgr (don't remember her name but she sits along side Don, said that she had requested that Tom look at the car which he did. It was decided that the locks were too long and he removed all four in your car p/u area and then obtained the correct size. This of course was important but what took it a step beyond what most dealers would do, was that he took the car back to the shop as he wanted to check the threads of each wheel where the incorrect lugs had been installed to insure that no damage was done to the threads which there wasn't. He then had the car washed but kept in contact with me all along. As the car was only two weeks young at the time, this was reassuring that he would take such initiative. It is such professional and dedicated service that we value as we do the new MB convertible which is a sig improvement on our 2011 convertible in particular the transmission and safety items that were also ordered. This was my first meeting with Tom and he left a most positive impression with me as I later shared with Carol. A minor issue but one that I would hope that he is recognized for - he went beyond and could have assigned the job to another but no he took charge and it was done correctly. Don later told me that that the issue was discussed to ensure that such a mistake is not repeated. More

Excellent experience...I worked mainly with the sales team. Mainly Jonathan. I met Keith and Steve during reg/late/off hours to get the best deal on ownership of the new 2012 S550. I was treated like t team. Mainly Jonathan. I met Keith and Steve during reg/late/off hours to get the best deal on ownership of the new 2012 S550. I was treated like the favorite brother that was away from home too long... M More

Celestin and his manager Keith went above and beyond what I would expect a dealership to do, to find me exactly the car I wanted at a great price. During a major weather event, they arranged for my car to b I would expect a dealership to do, to find me exactly the car I wanted at a great price. During a major weather event, they arranged for my car to be transferred from another state so that I could get it right when I wanted it. I not only am thrilled with my new GLK350, I wouldn't shop anywhere else for a MB, in the future. More

I've been using Herb Gordon for 30 years and have enjoyed their reliable and highly consistent level of maintenance and new/ used car sales services. On those rare occasions where I found some little issue their reliable and highly consistent level of maintenance and new/ used car sales services. On those rare occasions where I found some little issue they bent over backward to ensure my complete satisfaction. Buying a new car has always been a first class experience as you would expect from a luxury car dealer. More

A big thank you to Mike Megahed. If you want a salesman who makes your process easy then you definitely want to deal with Mike. You wont regret it. who makes your process easy then you definitely want to deal with Mike. You wont regret it. More

Conveniently located nice new facility with straightforward approach to sales and leasing that respects the customer's time and interests. Very responsive service department that readily accom straightforward approach to sales and leasing that respects the customer's time and interests. Very responsive service department that readily accommodates the scheduling needs of the customer. More