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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
321 Reviews

321 Reviews of Mercedes-Benz of Silver Spring - Service Center

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October 01, 2019

I’ve driven Mercedes for approximately 10 years. I purchase them mike one formerly herb Gordon’s. There’s no better place to buy or to have your vehicle serviced. The service person I’ve worked with, More

by Gigi
Recommend Dealer
Yes
Employees Worked With
Celestine Lovence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry the attendant who received your car and Renee who has helped me to schedule an appointment , Michael Dowling
Oct 03, 2019 -

Mercedes-Benz of Silver Spring responded

Gigi, thank you so much for your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

September 19, 2019

Great Service! O'Riley Moonasingh kept me up to date on progress throughout my experience. He was thorough and looked out for my best interest. Would recommend. More

by ELM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
O'Riley Moonsasigh
Sep 19, 2019 -

Mercedes-Benz of Silver Spring responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

September 19, 2019

Will visit again Staff person was very timely and efficient. Discuss my options and was helpful. Very good customer service skills. Customer service area is always cl More

by JeliH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
O'Riley Moonsasigh
Sep 19, 2019 -

Mercedes-Benz of Silver Spring responded

Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Our team is available should you require any extra help. Safe travels!

September 18, 2019

Thanks O’Reilly For over 20 years, my car has been serviced by MB of SS. Ray Gardazzi, Walter Kehoe , and Ann meyers were excellent. I still GO TO Ray for advice. A More

by Thanks O’Reilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Rodky has been extremely helpful.
Sep 19, 2019 -

Mercedes-Benz of Silver Spring responded

Thank you for your high star rating and review. We're happy to see that your experience with us was excellent! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

September 18, 2019

Service Awesome service! Personal service that was efficient, fast and friendly. Very knowledgeable and offered great advice on maintaining my car and how to More

by Sheila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
O'Riley Moonsasigh
Sep 19, 2019 -

Mercedes-Benz of Silver Spring responded

Sheila, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

August 31, 2019

Service This was my second visit for service at Silver Spring Mercedes-Benz. On both occasions I have been very satisfied with the service. I was assigned to More

by MarjorieandCalvin2@
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
O'Riley Moonsasigh
Sep 07, 2019 -

Mercedes-Benz of Silver Spring responded

We are pleased to hear O'Riley always delivers satisfactory service! Thank you so much for choosing Mercedes-Benz of Silver Spring as your first choice for service!

August 29, 2019

S600 Mercedes Elio is excellent customer service rate 10. Building rate 8 Individuals that take and bring your car rate 4, A SMILE goes a long way. More

by Lace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2019 -

Mercedes-Benz of Silver Spring responded

Thank you for sharing your feedback. We will be sure to pass along your comments to Elio. We hope to make your future experiences at our dealership even better!

August 22, 2019

Great Service! I had my first maintenance service today. My Customer Service Advisor, Mr Moonasingh, was courteous and very efficient. Great customer service and g More

by Angela705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emma, Front desk, O'Riley Moonsasigh
Sep 07, 2019 -

Mercedes-Benz of Silver Spring responded

Thank you for sharing your response to our staff’s outstanding customer service! If you're ever in need of more help, please let us know!

August 20, 2019

Great experience, prompt service Had a great experience with service at this dealership. Service was prompt and O'Riley provided helpful updates and assistance in getting a loaner c More

by Ejones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
O'Riley Moonsasigh
Sep 07, 2019 -

Mercedes-Benz of Silver Spring responded

Hi there, we are very happy to have provided you with such a positive service experience! Thanks again for the recommendation, and have an amazing day!

August 14, 2019

Excellent , friendly, efficient Service work was excellent. Friendly managers and staff. Very efficient and my car was cleaned. Great overall experience ans I highly recommend this l More

by Brittany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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