Mercedes-Benz of St. Charles

Annual check up Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough! Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough! More

Radio and noise service. After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to b After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to be replaced, which they did. They could not replicate a humming noise from the drivers seat, even though it was noted by the shop foreman noted the noise during diagnosis during an previous appointment. They said it was not unusually loud. They did put some sound dampening around a motor in the drivers seat, but we can still hear the noise. It somewhat defeats the purpose of engineering a quiet cab enclosure when the noise of the inside motors become annoying. At any rate, they did replace the radio, and provided a free loaner since the parts needed to be ordered, and took several days to arrive and install. Since we live in the loop (about an hour away), they were kind enough to have the car delivered and pick up the loaner. I must say they were very cooperative and went out of their way to provide the best service they could. I was very satisfied with their efforts. Thank you, Gerard P. Hand More

Excellent experience! Very easy and straight forward process of buying a car from Mercedes of St. Charles. Entire staff is friendly and helpful and my sales consultant Lou Very easy and straight forward process of buying a car from Mercedes of St. Charles. Entire staff is friendly and helpful and my sales consultant Lou is simply the best. I highly recommend this place. More

Trusted Approach to Buying a Car! This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. Craig sets the tone, which automatically extends to being part of the Resnick Automotive Family. The personal attention and thoughtful consideration to every detail allows you to feel relaxed and excited about selecting a car and the purchase transaction. The whole team works closely together and the process is quite seamless and turnkey. Thank you for the opportunity to work with the Mercedes-Benz of St. Charles dealership. More

EXCELLENT STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ . STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ . More

Excellent service. Ron Neal is my service advisor. Always providing excellent service every time I? have my car serviced. Thank you to continue making a satisfied custom Ron Neal is my service advisor. Always providing excellent service every time I? have my car serviced. Thank you to continue making a satisfied customer. More

Annual Service Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very profe Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very professional. Great positive energy too! More

Service Helpful,personable and fast Walked in and took my car then, was repaired the same day when I picked my car up, it was even washed. Helpful,personable and fast Walked in and took my car then, was repaired the same day when I picked my car up, it was even washed. More

Scheduled service Prompt, honest and friendly service. Always willing to go the extra mile to make the experience as quick and as painless as possible. Upfront on all a Prompt, honest and friendly service. Always willing to go the extra mile to make the experience as quick and as painless as possible. Upfront on all aspects of service. More