Mercedes-Benz of St. Charles

the service as always, was great. I was in and out. I was able to get a loaner car so it did not affect my day at all. able to get a loaner car so it did not affect my day at all. More

Having just taken delivery on my new Mercedes E350 Cabrolet and thinking about what a wonderful experience I had dealing with Craig Falkenthal, Mark Saltzman, and Gene Woods. I just had to write a qui Cabrolet and thinking about what a wonderful experience I had dealing with Craig Falkenthal, Mark Saltzman, and Gene Woods. I just had to write a quick note to say thank you to everyone involved From start to finish the entire new car process was completely smooth and seamless. The new facility is state of the art and the service and warm comfortable atmosphere makes the new car buying process a big WOW !!! I was shown several different models and given the opportunity to drive several different cars to test the various feathers that I was looking for. Presto, the E350 cabrolet was eveything that I was looking for. Once the selection was made,, I was given a great , fair deal. Everything was handeled in a smooth and professional manner..I drove out of that dealership with the top down and a big smile on my face. :-)) What a great experience. Thank you to everyone involved. You certainly will get my future business. My best regards. Dr Ted Gehrig More

As always - five star service. Work performed and timeliness of work always sets a bar other dealers can't meet. Car is always returned clean and folks always make sure they have taken care of all timeliness of work always sets a bar other dealers can't meet. Car is always returned clean and folks always make sure they have taken care of all items to my satisfaction. Great job - once again ! More

Great service. My husband and I truly enjoyed the experience of getting a new car. Carol, Craig, Gene and everyone at the dealership was super helpful and very professional. Overall, it was a very p experience of getting a new car. Carol, Craig, Gene and everyone at the dealership was super helpful and very professional. Overall, it was a very pleasant experience. We will continue to bring our car to that location for servicing and we will recommend the place to our family and friends. Thank you Mercedes of St. Charles! More

My vehicle was recently purchached as Used and is still under warantee. I called and scheduled an appt to come in so the vehicle could be looked at., etc. Erv ensured my vehicle was examined bumper to bum under warantee. I called and scheduled an appt to come in so the vehicle could be looked at., etc. Erv ensured my vehicle was examined bumper to bumber and patiently addressed my questions, concerns etc. Very nice guy! More

First time at this dealer ship and was greeted by Joel May never once did my wife and I feel any pressure to buy. We both enjoyed the time there so much we ended up buying 2 vehicles. WE both feel that Jo May never once did my wife and I feel any pressure to buy. We both enjoyed the time there so much we ended up buying 2 vehicles. WE both feel that Joel May and also Gene Woods are a valuable asset for the dealership for giving us such a pleasurable experience. THANK YOU SO MUCH, Michael Raess More

Very Friendly and Customer Service oriented dealership. Pleasure to deal with. I highly recommend this dealership to anyone who owns Mercedes Benz or is considering purchasing one. Pleasure to deal with. I highly recommend this dealership to anyone who owns Mercedes Benz or is considering purchasing one. More

I recently bought 2010 MB E350 coupe from St. Charles Did I recently bought 2010 MB E350 coupe from St. Charles Did my homework and based on online reviews and low miles car available went for a test drive Le I recently bought 2010 MB E350 coupe from St. Charles Did my homework and based on online reviews and low miles car available went for a test drive Let me tell you i was not disappointed , they have a good choice of fresh after lease 2-3 years MB Carol was very helpful , i drove 2-3 MB and my choice was a coupe ! Carol supported me with all my requests , all records and manuals , nothing to expect more Love the car and thanks Carol for a great job , 5 starts dealer More

We feel totally confident when we bring our vehicle to Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming up and the associated approximate costs for them. We are so grateful and feel like we can plan forward appropriately. We are very grateful for Dean's customer service and the dealership overall. Our only comment for improvement was the wait (40 minutes) between arrival for service and meeting with a Service Advisor. With that being said, it is a wonderful, comfortable atmosphere to be in while waiting. The lounge is a wonderful, clean space with a news channel on the tv and a beverage counter too. Thank you! More

I was greeted with a kind caring attitude. Erv brought Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am ve Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am very happy with the outcome and the sense of honesty. I hate nothing more than going to a dealer and feeling being taken advantage of. You have a great staff and I will be back hopefully later than sooner. More