Mercedes-Benz of Sudbury

Terrific dealership. So many wonderful people. They keep you well informed as to what is happening with your vehicle when you bring it in for service. Nice clean pleasant So many wonderful people. They keep you well informed as to what is happening with your vehicle when you bring it in for service. Nice clean pleasant atmosphere if you are waiting. Will buy my next car here for sure ! More

Nick has been very helpful and pleasant to work with. Jonny is very thoughtful and patient with us, we learned about this car a lot from him. The front desk Victoria is ver friendly. Kolls was very knowl Jonny is very thoughtful and patient with us, we learned about this car a lot from him. The front desk Victoria is ver friendly. Kolls was very knowledgeable and helpful as well. It was an amazing experience here picking out a new car. Very much enjoyed the experience. More

This is my first Mercedes. I have learned a lot of information about the car from Johnny. Sale people were amazing! Overall great experience. I have learned a lot of information about the car from Johnny. Sale people were amazing! Overall great experience. More

Fred Romsey in MB Natick Service went above and beyond to facilitate getting my vehicle to the Herb Chambers Collision Center for major repairs following an accident resulting in significant damage to my veh facilitate getting my vehicle to the Herb Chambers Collision Center for major repairs following an accident resulting in significant damage to my vehicle. Fred and MB Natick assisted the collision center to resolve supply chain issues involving parts that had to come from MB in Germany. Once the repairs were completed (5 months after the accident) the collision center coordinated with Fred to perform final check out of electronics/sensors at MB Natick. He also promptly arranged for switching out the winter tires for summer tires, including procuring two new tires, ensuring that I received the vehicle without further delay. Fred is a dependable, knowledgeable and customer-focused service manager and I highly recommend him. More

The staff :the receptionist, the sales manager , general Manager, business manager , leasing , and specially the dealer (steve boston), are very helpful and nice . They went above and beyond. Manager, business manager , leasing , and specially the dealer (steve boston), are very helpful and nice . They went above and beyond. More

It was great. I learned a lot from Jonny. And Raffi they both great. Pleasure doing business now I'm confident about my car Kolls my finance manager was awesome I learned a lot from Jonny. And Raffi they both great. Pleasure doing business now I'm confident about my car Kolls my finance manager was awesome as well. More

This experience was the best teaching experience I have ever had at a dealership. I learned things I have never known about this model Mercedes’. Thanks to John, Vyto and Louis for outperforming my expec ever had at a dealership. I learned things I have never known about this model Mercedes’. Thanks to John, Vyto and Louis for outperforming my expectations. More

Jonny was efficient and knowledgeable in setting up a new car. Made the transition very seamless and worked with our schedule. He continues to be highly accessible for any follow up questions. car. Made the transition very seamless and worked with our schedule. He continues to be highly accessible for any follow up questions. More

It’s my great pleasure to work with Jonny. Not only he walked me through all features of my new vehicle with enthusiasm, professionalism and patience, but also he personalized my car and help Not only he walked me through all features of my new vehicle with enthusiasm, professionalism and patience, but also he personalized my car and help me to start enjoying my car with a joyful heart. He spent time to teach me how to run voice control and we practiced again and again until I was fully onboarded.  Jonny enabled me to build a strong emotional bond with my new buddy. Jonny’s work ethics and knowledge to Benz product is top-notch. On top of that, his customer service expertise is unmatched by any other delivery technician I met in the past.  More

Very accommodating, excellent communication in the service department. The problems with my vehicle were well explained by Mr. Romsey. service department. The problems with my vehicle were well explained by Mr. Romsey. More