Mercedes-Benz of Temecula
Temecula, CA
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Outstanding Service by Devon Tarantino he’s always a class act when I visit the showroom THE BEST, my wife and I consider him like family. Also Ms.Nasser she a sweetheart answered all my questions and m class act when I visit the showroom THE BEST, my wife and I consider him like family. Also Ms.Nasser she a sweetheart answered all my questions and made me feel very comfortable with purchasing my new vehicle. 👍🏾👍🏾👍🏾 More
On February 27, 2021, I visited Mercedes Benz of Temecula with intent to purchase a 2020 BMW X5 (initially advertised at price $57,888 and upon my inquiry submission the price was increased to $58,888). Whe with intent to purchase a 2020 BMW X5 (initially advertised at price $57,888 and upon my inquiry submission the price was increased to $58,888). When I visited the dealership on February 27th, I was assisted by Frank Aftahi who apparently passed my contact info to Alex Aftahi who took over on February 28th the process of purchasing of my next vehicle. At a point during the process I was unsure who I am working with since multiple people from the dealership were texting me with conflicting and confusing info about the vehicle. During my interaction (by phone and by text), Alex Aftahi demonstrated zero credibility. He changed the price of the vehicle 3 times in one hour (from $57,500 to $59,888). In my view, the dealership utilizes a ‘’fishing’’ strategy by advertising attractive prices and upon commitment by prospective buyer increases the price few thousand dollars. This may explain the fact that the dealership was unwilling to provide me with a written buyer’s order with price breakdown. They demanded me to personally visit the dealership which is in contrary with the COVID 19 remote purchase options that the dealership offers on its website. I felt completely insulted as a prospective customer. This has been a very unpleasant experience and a total waste of my time. I am really interested to know how the dealership management tolerates such a poor business conduct and unethical practices. I would not recommend this dealership to no one! Sincerely, V More
Andre really made our experience enjoyable which is usually not the case with other dealerships. We are happy with our purchases and if everything works out plan on being customers for years to come. T usually not the case with other dealerships. We are happy with our purchases and if everything works out plan on being customers for years to come. Thank you. More
Excellent service, nice people and best prices in Southern California. Thanks general manager Christ for making the deal for me. We love the car. We love Mercedes Benz GLE 350. Southern California. Thanks general manager Christ for making the deal for me. We love the car. We love Mercedes Benz GLE 350. More
My second purchase at this dealership and both purchases were great. The customer service is exceptional. I was in and out in less than 2 hours with both purchases. My salesman Ian rocks! were great. The customer service is exceptional. I was in and out in less than 2 hours with both purchases. My salesman Ian rocks! More
On top of the dealership looking like a 5 star international hotel, I pulled up to the dealership with the intent of just looking around. What I can instantly say is I love how I didn’t get immedi international hotel, I pulled up to the dealership with the intent of just looking around. What I can instantly say is I love how I didn’t get immediately shark attacked by a bunch of reps. I actually approached Mr. Tarantino about a question I had about the car. Extremely courteous, catered to my every need, even the finance guy Mr. Molter was friggin hilarious. The sales manager Elon knows exactly what he’s talking about, doesn’t pressure you into anything, and even till post sale, the dealer Mr. Tarantino still answers my questions I have about the car in a timely, happily manner. 10/10 experience, and I love the crap out of my amg baby!!! More
I was looking for a good used low mileage BMW X5 35d and found several very nice prospects, but the only dealer that responded quickly and professionally was Mercedes Benz of Temecula. I submitted an online found several very nice prospects, but the only dealer that responded quickly and professionally was Mercedes Benz of Temecula. I submitted an online availability request from Autotrader.com and received a call from Internet Sales Manager Neil Sorenson within a few minutes. We discussed the vehicle which appeared to be exactly what I was looking for and scheduled an appointment to view and test drive the vehicle for the next evening. He told me that he would be in at 10:00am the next day, which was his day off, to show another vehicle to another customer. I decided to go the next morning for fear of losing what sounded like the perfect car. I was greeted by a very nice young lady, who contacted Neil who was standing in front of me within a minute. He showed me the vehicle which was exactly as he described and we struck a great deal with no hassles, contingent on my wife's approval later that evening. He was still at the dealership at 6:45 pm waiting for us and we drove it home within an hour. Neil had already prepared the paperwork with Wayne in finance who was also great to work with and it was honestly the easiest dealership car purchase I have had. I highly recommend MB of Temecula and Neil Sorenson and can honestly say that all of the used cars that I saw were absolutely beautiful and this dealer does not take shortcuts in preparing vehicles for market. My new "used" car is amazing and doesn't look like a six year old vehicle, it is truly a beautiful example of a pampered German luxury SUV. I assure you that you will be treated with respect and honesty by Neil and the rest of the great people at MB of Temecula. More
Liz Celiceo is the BEST, such a great service agent for this dealer, she made me feel like I was part of this awesome family! this dealer, she made me feel like I was part of this awesome family! More
Had an exceptional experience. James flood was easy to work with and had a great personality. He was enjoyable to do business with. Thank you work with and had a great personality. He was enjoyable to do business with. Thank you More