Mercedes-Benz of Temecula

Service Center that Knows Customer Service I brought my car into the service center because of noise coming from the front wheel. They kept the car and called me the next day And call me to te I brought my car into the service center because of noise coming from the front wheel. They kept the car and called me the next day And call me to tell me they had diagnosed a bad part. Since the car was so new there were no replacement porch. So they had to go to the factory in Germany and manufacture the parrots.. They immediately put me in a new loaner car and kept in touch with me until the car was ready. When I picked up the car yesterday’, Whitney the service advisor, could not have been more pleasant and more accommodating I highly recommend the service center and Whitney. More

Great customer servuce Mr Lafoca has always been professional on his dealings with customers. I will be calling on him again in the future when I need service on my car. Mr Lafoca has always been professional on his dealings with customers. I will be calling on him again in the future when I need service on my car. More

Amazing I cannot begins to say how good they are. Made me feel like family. Both times. I got one car. Wasn’t the best fit for us. So I went back they could h I cannot begins to say how good they are. Made me feel like family. Both times. I got one car. Wasn’t the best fit for us. So I went back they could have easily said they couldn’t help. But they wanted me happy and safe and Comfortable. So I cannot believe how much Elan, Jackie, Chris, Rami, and Arron were in helping us get in the perfect car for our needs. I would Definitely be buying another vehicle from them when the time comes. Thank you again everyone. More

Great Customer Service Scheduling a service appointment was very easy. Jose Hernandez replied to my text message within minutes. Jose took care of all my needs. I would reco Scheduling a service appointment was very easy. Jose Hernandez replied to my text message within minutes. Jose took care of all my needs. I would recommend Jose and Temecula of Mercedes-Benz to family and friends. Jose Espinoza III More

Fast, quick, courteous but questionable quality. We were told that my wife's GLA250 would be washed before the windshield was replaced. Wasn't done. Then, we were told that the windshield could be ti We were told that my wife's GLA250 would be washed before the windshield was replaced. Wasn't done. Then, we were told that the windshield could be tinted by a 3rd party vendor and that the glue was sufficiently dry to do so. Again, that info was incorrect. The window tinting company stated that the glue was coming off on its knife which suggested the glue was not sufficiently dried. A bit disappointed overall. I just hope the windshield doesn't leak when we get rain. Everybody is always really friendly and courteous. Lots of glitz and glimmer, but the substance isn't always there. More

Leased 2 vehicles Ian the sales rep was great. He wasn’t pushy at all. Expected negotiation tactics amongst the 2 managers involved in finalizing the deal but ultimat Ian the sales rep was great. He wasn’t pushy at all. Expected negotiation tactics amongst the 2 managers involved in finalizing the deal but ultimately got a great deal on a CLA and C300. Only downside is there was a cracked plastic piece that was overlooked on my wife’s car and a plastic part on my trunk cracked only a few days later but they are supposed to be getting these issues resolved for me. More

Cheaper than SD Seems a bit scattered people don’t ask if you’d like water and you sit in your car a while . Upon pick up I had a text car was ready and texted back I Seems a bit scattered people don’t ask if you’d like water and you sit in your car a while . Upon pick up I had a text car was ready and texted back I’ll be there in 40 min . But when I got there it still needed to be washed so they could do better about not texting you til it’s 100% ready. But the prices here are way better. More

Lease Experience My salesman Bob Crabtree make the lease "seamless." His knowledge and experience was very much appreciated. I have leased Mercedes for more than 15 o My salesman Bob Crabtree make the lease "seamless." His knowledge and experience was very much appreciated. I have leased Mercedes for more than 15 over 30 years dealing with a LA dealership but found Temecula to be the best. More

GLE lease Alex A. was great, did not try to talk me into a GLS, though that was my first interest for the 7 seats. Alex is relaxed, helpful, not loud or pushy, Alex A. was great, did not try to talk me into a GLS, though that was my first interest for the 7 seats. Alex is relaxed, helpful, not loud or pushy, and keeps negotiations simple and reasonable (and I am not a haggler, so good for me). Gives details on all the options for different cars, so easy to make decision. Alex also sold a GLA to my son a few months ago, his first new car purchase. And we both appreciated his good service. Also note this dealer has a LOT OF CARS to choose from, a huge amount of assets sitting in the parking lot! Even have the Maybach and vans. Dealership is great, everyone I met seemed very competent and friendly. Have not tried the service yet. More

Outstanding Not only did they answer, and fix the issue with my vehicle they also treated me like family. In my book that makes all difference. Not only did they answer, and fix the issue with my vehicle they also treated me like family. In my book that makes all difference. More