Mercedes-Benz of Union

Lennny sierra mercedez union the first moment their attentiveness, professionalism, and willingness to help made the entire process much easier and more pleasant. A great, very friendly professional100 attentiveness, professionalism, and willingness to help made the entire process much easier and more pleasant. A great, very friendly professional100% recommended. More

The Best Car-Buying Experience—Every Time! We’ve purchased multiple vehicles from Lenny Inserra at Ray Catena of Union over the years and wouldn’t go anywhere else. He’s professional, knowl We’ve purchased multiple vehicles from Lenny Inserra at Ray Catena of Union over the years and wouldn’t go anywhere else. He’s professional, knowledgeable, and trustworthy, always making the process easy and enjoyable. Lenny treats you like a person, not just a customer, never any pressure, always going above and beyond to ensure satisfaction. We love our Mercedes-Benz vehicles, and Lenny is a big reason we keep coming back. When you find someone you trust, you stick with them. If you’re looking for a Mercedes-Benz, ask for Lenny Inserra at Ray Catena of Union—you won’t be disappointed! Thank you, Lenny, for years of outstanding service. We truly appreciate you and look forward to the next one! More

My experience with Mercedes Benz of Union is outstanding. My service advisor is Pedro Shimazu. The entire staff is professional and courteous. I have had experience where I’ve had an emergency and did not ha My service advisor is Pedro Shimazu. The entire staff is professional and courteous. I have had experience where I’ve had an emergency and did not have an appointment and they took care of me expeditiously. One must understand that business is business. We can’t take things personal. Just be the best version of yourself and thrust the process. The team at Ray Catena is doing a phenomenal job. More

Lenny provided outstanding service, made everything easy, and ensured a smooth, enjoyable Mercedes buying experience throughout. and ensured a smooth, enjoyable Mercedes buying experience throughout. More

Incredible Service, friendly and knowledgable staff. Such a pleasure to work with. Highly recommend dealership Such a pleasure to work with. Highly recommend dealership More

I rarely leave reviews, but after two visits to this dealership, I feel it's important to share my experience. My first visit was on July 15, 2026 to look at a 2022 Mercedes-AMG CLA 35 that had alrea dealership, I feel it's important to share my experience. My first visit was on July 15, 2026 to look at a 2022 Mercedes-AMG CLA 35 that had already been listed for sale on the dealership's website for over a month. To my surprise, the vehicle wasn't even ready to be shown. The wheels had been removed because they were being repaired, the front bumper was heavily scuffed, the "T" was missing from the Turbo badge, and the car couldn't even be test driven. I left expecting the vehicle would be properly reconditioned soon. I returned on July 26, 2026, nearly two weeks later, expecting the vehicle to finally be ready. It still wasn't. Despite that, there was continued pressure to leave a deposit on a vehicle I had never been able to drive. Unfortunately, the sales experience became even worse. During the appraisal of my trade, the salesperson Daymond asked, "What are you looking to do?" I replied that I was "trying to get a better deal." He immediately stopped and questioned my response in a way that made me feel like I had said something wrong. I actually asked him, "Was that the wrong thing to say?" and he responded, "Yeah." When I explained that comparable vehicles with more miles and fewer options were selling for more money elsewhere and asked if he could take a look, his response was, "That's not my job. My job is to sell the cars that are here." The conversation became unnecessarily confrontational when he then asked me, "Did you come here to argue with me?" At that point, I requested to continue the process with the sales manager instead. The sales manager was professional. Unfortunately, the finance process created another issue when my credit application was submitted with incorrect employment information, including the wrong length of employment and incorrect previous employer. Those errors affected the financing process and should never happen when someone is making such a significant financial decision. Another thing that stood out was the repeated emphasis on "market value" when discussing my trade-in, while there seemed to be little acknowledgment that the dealership prices its own inventory aggressively as well. Every additional $1,000 they considered adding to my trade allowance up to about $2,000 was presented as though they were doing me a personal favor rather than simply negotiating a fair deal. I understand every dealership needs to make a profit, and I respect that. What I don't respect is advertising vehicles that aren't ready to be shown, encouraging customers to leave deposits on cars they haven't been able to test drive, confrontational communication, and inaccurate handling of a customer's financial information. I expected a much higher level of professionalism from a Mercedes-Benz dealership. More

I met Dawn, my service advisor, for the first time when I brought my Mercedes GLA 250 in last Wednesday and Thursday. I was not fond of my last experience there back in 2/2024, so I had not returned until n brought my Mercedes GLA 250 in last Wednesday and Thursday. I was not fond of my last experience there back in 2/2024, so I had not returned until now. Dawn changed that. She sent a service video showing exactly what needed to be done. We discussed the services and costs, and she gave me time to think about it - no pressure. Last week I had four new tires and an alignment done. The dealership provided transportation home Wednesday and picked me up Thursday. My car was washed when I got it back. I received several calls, texts, and emails keeping me updated. Clear communication, fair pricing, and respect for my time. Dawn's expertise is evident. Prov 22:1 "A good name is rather to be chosen than great riches." Thank you, Angela Genecki More

What a pleasurable experience. Salesman Lee Midrano was excellent. This was our first time buying a car here. Would definitely go back again. Thank you Lee for being so professiona Salesman Lee Midrano was excellent. This was our first time buying a car here. Would definitely go back again. Thank you Lee for being so professional.Mike C More

Our recent travels to Union Mercedes-Benz was clearly to work with Lenny again. We are repeat customers. We passed two MB showrooms on the way. Lenny has proven to be professional, knowledgeable, but most work with Lenny again. We are repeat customers. We passed two MB showrooms on the way. Lenny has proven to be professional, knowledgeable, but most importantly, honest and approachable. We love him! More