Mercedes-Benz of Union

I was profoundly disappointed in the poor handling of my purchase at the Ray Catena of Union. I was promised incentives that have yet to be realized. My credit was run, although there was no need since I purchase at the Ray Catena of Union. I was promised incentives that have yet to be realized. My credit was run, although there was no need since I paid nearly half the cost of the car in a certified bank check, and the balance was financed through my bank. Among other disappointments, the salesperson ordered new plates when I made it abundantly clear that I wanted to keep my existing license plates. Although she apologized for the error, and it took weeks before my new registration arrived, I have yet to be reimbursed for the cost ($289.00). I believe I was told I would be refunded. The most distressing part of this ordeal was the lack of response to the six written complaints I sent via certified mail to the Ray Catena headquarters in Marlboro over a month ago. This silence starkly contrasts the 'Ray Catena Family Way' that the television commercial boasts about. I have been a loyal customer for 30 years, having purchased multiple cars, including an Infiniti Q70L and an S550. However, this recent purchase experience has been a complete disaster. My next course of action is to contact the Better Business Bureau. I would appreciate communication from a sales manager. More

Dawn is excellent and we forward working with her. We were used to the great service by Harold King and she is as great. Thanks We were used to the great service by Harold King and she is as great. Thanks More

Chris Bradfield was amazing! He was professional and knowledgeable. I was very happy to work with him for the second time and plan on doing so in the future. He was professional and knowledgeable. I was very happy to work with him for the second time and plan on doing so in the future. More

she was grate and well knowledgeable with her work. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. More

Once again worst experience ever at Ray Catena Union. Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely ru Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely rude service people yet again. If I could go less than one star I would. More

Walked in to browse and left in my new car. Thank you Lenny for helping. Thank you Lenny for helping. More

Nick Bradfield is the epitome of service at Catena Mercedes! Professional,polished and well versed in the car industry. He gets the job done quickly and efficiently. Mercedes! Professional,polished and well versed in the car industry. He gets the job done quickly and efficiently. More

Lenny is very professional and has deep knowledge on the car options we were looking for, he made extra efforts to get us the right car and documentation and handling has been instrumental. Very nice job do car options we were looking for, he made extra efforts to get us the right car and documentation and handling has been instrumental. Very nice job done, we are happy with the service we received. Thanks More

Lenny Inserra and his finance manager yeoman's work to get this sale handled. The extra effort is very much appreciated. get this sale handled. The extra effort is very much appreciated. More