Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Union
Union, NJ
840 Reviews
Courtesy Vehicles
As a Ray Catena client, to make life easier when you visit our Service Center with an appointment, you'll receive a complimentary Mercedes-Benz Courtesy Vehicle. We have a large loaner car fleet to ensure Ray Catena clients still get to drive a Mercedes-Benz. Please contact a Service Coordinator to make the necessary arrangements.
Shoe Shine
Ray Catena Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing in our lounge.
Monday through Friday 9:00 AM- 2:00 PM
Car Wash
When you're a Ray Catena client, there's no excuse to drive around town in a dirty Mercedes-Benz. Ray Catena clients can get complimentary car washes at any of our New Jersey or New York locations.
Monday- Friday 9AM-4PM
*Hours vary from location to location
Guest lounge
Ray Catena clients are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, or cold beverage. Our lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Feel like a game of pool? Our lounge also features a regulation sized pool table!
Café
And while you're here, feel free to stop buy our Café featuring a full selection of wraps, salads and other delicious selections to choose from. Sit back, relax and enjoy! Bon Appétit.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 840 reviews
September 04, 2023
I’ve been to many dealerships in the past months looking to buy a car and RC Mercedes in Union has by far been the best experience. From the moment I walked in the door I never felt Jessica was pushy or try to buy a car and RC Mercedes in Union has by far been the best experience. From the moment I walked in the door I never felt Jessica was pushy or trying to sell me on something I didn’t want like your average salesperson. She showed me my options based on what my budget and preferences were. She was happy to answer all of my questions and was very friendly and patient as well. If you’re looking for a beautiful car as well as amazing service, Jessica was a pleasure to work with. Thank you for everything!! More
by Elisecolumbie
Employees Worked With
August 15, 2023
Lenny and the team at the dealership made the entire process effortless. They were upfront about everything and gave us a good price. The Union location for Ray Catena ( Mercedes Benz of Union) had the process effortless. They were upfront about everything and gave us a good price. The Union location for Ray Catena ( Mercedes Benz of Union) had the largest inventory available. My wife and I are completely satisfied with her new vehicle. We did purchase a certified pre-owned 2022 GLC 300 that had only 5,221 miles on it. Car is still very much brand new and we saved a lot of money going this route over new. Also, warranty is better than new car warranty- that I don’t understand how they do it but it’s true. Thank you Lenny and Mercedes Benz of Union. More
by stevenm1230
August 08, 2023
Their goal is to not have anything covered under the warranty. He tried to convince me a car that's 3 years old with 1 previous owner that leased it used an off market tire sensor🤦🏽♀️ so apparently warranty. He tried to convince me a car that's 3 years old with 1 previous owner that leased it used an off market tire sensor🤦🏽♀️ so apparently it was no longer covered. He was so rude. Made me sit there for 4 hours claiming they didn't have a courtesy car and the uber service was down. Then proceeded to get an uber for 4 white people and gave out 2 loaners. I was sooo late to work. More
by nikiea
Employees Worked With
August 07, 2023
Lenny and sales team are very cooperative. It was very easy dealing with them. Lenny has help us a lot for wired money, finance, maintenance deal, AMEX discount. He was providing us the regula It was very easy dealing with them. Lenny has help us a lot for wired money, finance, maintenance deal, AMEX discount. He was providing us the regular updates for getting a car from different state. More
by dewangmdesai
Employees Worked With
Other Employees :
I forgot the name who gave us a demo
July 26, 2023
I’ve been a customer of Ray Catena for 40 years. I feel they are the best for customer service and for auto service. Would definitely recommend them I feel they are the best for customer service and for auto service. Would definitely recommend them More
by Mrtvn2004
Employees Worked With
Jamie Manay
July 25, 2023
Randy Grill is such an excellent representative of Ray Catena . He is hard working, diligent and detail oriented in his work. He is always available and responsive to questions. I leased 2 new Mercedes Catena . He is hard working, diligent and detail oriented in his work. He is always available and responsive to questions. I leased 2 new Mercedes from Randy yesterday, Amazing dealership and salesman/gentleman Ray Catena is the best More
by Jmunro1702
July 16, 2023
Lenny Inserra is awesome! Called him first thing one morning with my eye on a CLA250 in inventory and by day’s end I was driving it home. Super helpful and knowledgeable, prof Called him first thing one morning with my eye on a CLA250 in inventory and by day’s end I was driving it home. Super helpful and knowledgeable, professional and pleasant. Gorgeous showroom. Would definitely recommend this dealership and esp Lenny. More
by Brightonblt
Employees Worked With
Other Employees :
Shout out to Brandon who walked us through the car’s features
July 01, 2023
I went in just to look! Walked out buying my first Mercedes! So happy. Lenny was great to work with ! I would definitely use this dealership again!! Walked out buying my first Mercedes! So happy. Lenny was great to work with ! I would definitely use this dealership again!! More
by Add1953
Employees Worked With
June 12, 2023
They are really selling cars, but they are the worse on the service center. It takes 1 month for you to schedule a service and hours to replace a tire. Go to other Mercedes dealers because I always have is the service center. It takes 1 month for you to schedule a service and hours to replace a tire. Go to other Mercedes dealers because I always have issues with this one. More
by Fernanda Silva
May 21, 2023
Very nice dealership with good inventory of vehicles. The sales process was easy and our sales rep Lenny is a true professional. The sales process was easy and our sales rep Lenny is a true professional. More
by Mikekaganek
Employees Worked With
