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39 Reviews of Mercedes-Benz of Union - Service Center
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June 30, 2020
Outstanding Customer Service. Jamie in service is helpful, professional and provides prompt and efficient service. I feel comfortable that my cars are being serviced in the most competent dealership. helpful, professional and provides prompt and efficient service. I feel comfortable that my cars are being serviced in the most competent dealership. More
by Minwebb
Employees Worked With
Jim Wiecenski
Helpful April 29, 2020
Exceptional customer service from Harold King The service department is very efficient and performs what is needed in a timely fashion. And Harold takes great care of his customers and provides s The service department is very efficient and performs what is needed in a timely fashion. And Harold takes great care of his customers and provides sound advice for resolving issues. More
by barbl
Employees Worked With
Harold King
April 13, 2020
Harold King is always a pleasure to work with. Had my issue resolved in just a few hours. Was nice enough to get me a loaner car too! Much appreciated issue resolved in just a few hours. Was nice enough to get me a loaner car too! Much appreciated More
by betta12373
Employees Worked With
Harold King
March 11, 2020
excellent customer service and work performed Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union si Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union since the first Mercedes purchase almost 10 years ago and the service department has always maintained a stellar level of service. Toni Giordano Picerno More
by toni
February 05, 2020
Excellent job at all time. As always Mr. Harold King, did a wonderful work! My issues was resolved right away on a timely manner. Thank you so much did a wonderful work! My issues was resolved right away on a timely manner. Thank you so much More
by Minocenci
Employees Worked With
Harold King
December 21, 2019
Absolutely wonderful experience...Ray Catena of Union provides perfect Customer sales and service Experience ! THANK YOU ! Randy Grill my salesman and Danny Ventura in service provides perfect Customer sales and service Experience ! THANK YOU ! Randy Grill my salesman and Danny Ventura in service More
by Danajag
December 16, 2019
Harold King my Service Advisor is top-notch. Very friendly and knowledgeable. Pleasure to work with! Just from speaking with him for a brief moment, I could tell he was honest and wanted the best for friendly and knowledgeable. Pleasure to work with! Just from speaking with him for a brief moment, I could tell he was honest and wanted the best for the customer. Keep up the good work Harold...I will request you any time I come in for service! More
by betta12373
Employees Worked With
Harold King
September 19, 2019
Service The best service I have ever got. Patty Medina the service director,really knows how to run a luxury brand dealership . Will definitely recommend this The best service I have ever got. Patty Medina the service director,really knows how to run a luxury brand dealership . Will definitely recommend this service department to friends and family More
by Ptex1980
Employees Worked With
Patty Medina
September 10, 2019
Four MB owned I first want to thank salesman Randy Grill for being so professional he was able to get me the car I wanted exterior and interior perfect. All questio I first want to thank salesman Randy Grill for being so professional he was able to get me the car I wanted exterior and interior perfect. All questions or concerns I had no problem. Thank you Randy. I have to give xxxxxxto Danny in the Service department the issue with my radio. Danny immediately identified, kept me informed on the order and corrected it. Best service dept in Union. Thank you again Danny Yes, I have brought 5 Mercedes Benz and three from Ray Catena in Union and 2020 I will be buying another. More
by DARYLD
August 03, 2019
Sneaky and Rude Asistant Service Manager Jamie Rogers I always have my car service with Daniel Ventura who is a very nice guy and treated me nicely. But, when I want for my appointment today, Daniel was n I always have my car service with Daniel Ventura who is a very nice guy and treated me nicely. But, when I want for my appointment today, Daniel was not there, I spoke to Sandro Rosario. He did not do what I scheduled and asked for, he tricked me with something else without explain to me clearly. I complained to the assistant service manager Jamie Rogers, Jamie was trying to covering up for Sandro Rosario and twice thing around to charge me over $50 more unexpected. Jamie is not only sneaky, also very rude. More
by Jen
