Mercedes-Benz of West Covina

One of the largest selections of Mercedes vehicles in the LA area. Easy going sales people, no high pressure tactics. My salesman, Ando, made sure I was happy throughout the process from negotiation to deliv LA area. Easy going sales people, no high pressure tactics. My salesman, Ando, made sure I was happy throughout the process from negotiation to delivery, and beyond. More

The staff was professional and my service staff Vahe is knowledgeable and he is helpful. Bahrain is a great asset to the company.. knowledgeable and he is helpful. Bahrain is a great asset to the company.. More

I bought a 2024 GLE 450e from Mercedes-Benz of West Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the r Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the repair into the due bill. Since the day I bought it, the brakes have also been squealing. A few months later, after only about 1,000 miles of driving, the car went into limp mode on the highway and multiple warning lights came on. I brought it in to address that issue, the scratch repair, and the brakes. The service department said the warning lights were due to a software update for the high-voltage system, but the bigger issue was everything else. They could not find any record of the due bill for the scratch repair, and despite calling the dealership five times and leaving messages with multiple people, I never got a callback from a manager. The scratch repair was never completed. I was also told the brakes are “glazed” and that the repair would cost about $2,000. That is very hard to accept on a vehicle that passed a 140-point CPO inspection only a few months earlier, especially when the brakes have squealed since day one. It makes me question whether the inspection was done properly or whether the brake issue was ignored. I also asked for the vehicle’s service records and have still not received them. Overall, this was a very disappointing experience, and I would strongly recommend prospective buyers avoid this dealership. More

The service itself was great at drop off, the service advisor was friendly and welcoming. The problem was at pick up, I was almost late to a very important appointment because the service to pick up the advisor was friendly and welcoming. The problem was at pick up, I was almost late to a very important appointment because the service to pick up the car took so long. I paid for my service and the advisor told me my car would be out shortly, after over 45 minutes my car was finally brought and only because I said something to the attendant up front and he took it upon himself to run back to where the cars are kept and bring it himself. More

My service advisor was great! His name is George. Excellent with explaining the concerns with my car. His name is George. Excellent with explaining the concerns with my car. More

Ryder is truly amazing at what he does. He made purchasing so easy. He knew what I was looking for and got it for me. I will keep buying from him no matter what. 10/10 service all around. He made purchasing so easy. He knew what I was looking for and got it for me. I will keep buying from him no matter what. 10/10 service all around. More

I had a great experience at Mercedes-Benz of West Covina, thanks to Abraham. He was incredibly personable and easy to work with from start to finish. What really stood out to me was that he never made me fee thanks to Abraham. He was incredibly personable and easy to work with from start to finish. What really stood out to me was that he never made me feel pressured at any point, which made the whole process much more comfortable. Abraham is very knowledgeable and took the time to answer all my questions, making sure I felt confident in my decision. You can genuinely tell that he cares about his customers and wants them to have a positive experience. The entire transaction was smooth and stress-free. I highly recommend asking for Abraham if you’re planning to visit he made what can sometimes be an overwhelming process feel easy and enjoyable. More

I am glad it's better now. Last time they didn't fix the problem. I was about to change to other shops, but I decided to give it another try. Thank god my previous service cons Last time they didn't fix the problem. I was about to change to other shops, but I decided to give it another try. Thank god my previous service consultant was not there and they changed me to Riad. I like that I can see the video and share the video with my husband so I don't have to explain to him too much and we can quickly make the decision. More

This dealership lied to me and at the end of the day, I didn't want to do business with liars. didn't want to do business with liars. More

I need to make a test on the pizza cup oven and you guys wanna have a bite of pizza I chose the dealership to purchase a new tire for my vehicle. I was greeted at the entry by someone who instructed me on w wanna have a bite of pizza I chose the dealership to purchase a new tire for my vehicle. I was greeted at the entry by someone who instructed me on what to do as far as dropping off my car and he called the service rep that was going to help me. My service rep was Jose, and he was very polite and well informed and provided excellent customer service. More