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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,817 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,817 reviews

February 23, 2026

Everyone is extremely friendly & professional . Excellent customer service experience. Will definitely be returning in the future for all my service needs. More

by mochha2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez (service consultant)
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

Thank you for noting our team’s friendly and professional approach. We’re honored you chose us for your Mercedes-Benz CLA-Class service. We look forward to assisting with your service needs in the future.

February 23, 2026

Chad was my advisor he is excellent. Very knowledgeable and great customer service. I give him a 5 star review. More

by DIAZ.CINDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

It's wonderful to hear your service advisor provided such knowledgeable support for your Mercedes-Benz EQE 350. Thank you for awarding us five stars, and we look forward to serving your EQE 350 again.

February 23, 2026

They made us two keys and did the yearly service in a prompt and polite way. Peter Yee kept us informed and up to date. More

by SBRUINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

We appreciate the 5-star rating. It was a pleasure to create two new keys and perform your smart ForTwo Electric Drive’s annual service promptly and courteously. Our team is glad to have kept you informed throughout the process.

February 23, 2026

Part people help me to test new key setup and show me to use key Service is excellent More

by DH25PI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts dept
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our parts team helped you test your new key and guided you through its functions. We’re pleased the E-Class service met your expectations and provided an excellent experience. Please reach out anytime you need further support.

February 23, 2026

Welcoming, listening ,explaining in visual video, discussing with respect all problems,advising what would be the best for client. More

by rickrezkalla
Recommend Dealer
Yes
Employees Worked With
George KAKISH service counselor
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

We’re glad our team made you feel welcome, took time to explain your E-Class service through video, and treated every concern with respect while offering tailored advice. Thank you for sharing your experience and trusting us with your Mercedes-Benz.

February 22, 2026

This was defintely the place to get your dream car in a matter of minutes. Nick, the manager was very welcoming and on top of his game•he and his team made our buying exprience very smooth, he promised tha More

by jayishak2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick manager
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Feb 22, 2026 -

Mercedes-Benz of West Covina responded

We’re delighted our team delivered your new Mercedes-Benz AMG C 43 so seamlessly. Thank you for sharing your five-star experience and trusting us with your dream car. If you have any questions or needs, Sally will be happy to assist.

February 21, 2026

Service representative, Alex Jimenez, was very thorough and informative as to what service was required. The service was finished within said time. I am very happy with the service center. More

by Akitafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Jimenez
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Feb 22, 2026 -

Mercedes-Benz of West Covina responded

We’re glad our team provided clear information and stayed on schedule for your Mercedes-Benz GLC 300 service. It’s great to hear you’re happy with our service center. Thank you for sharing your experience.

February 21, 2026

The process of service was super easy convenient and they were a very accommodating and took care of all my issues in a very timely prompt manner. I definitely recommend West Covina More

by JASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eileen Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabee Hattar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2026 -

Mercedes-Benz of West Covina responded

We’re delighted the service process for your Mercedes-Benz GLS 580 was smooth and convenient. Thank you for recommending us after we addressed your concerns promptly and accommodated your needs.

February 21, 2026

The service was excellent and superior and a very knowledgeable, young man. My car was finished in record time More

by MSRUTHWILLIAMS1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eileen Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabee Hattar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2026 -

Mercedes-Benz of West Covina responded

We appreciate your feedback and are glad our service on your Mercedes-Benz stood out. Jason is thrilled his expertise made a difference and that the work was completed so quickly. We look forward to helping you again.

February 21, 2026

After a tough start got a salesman who was great and got a deal done More

by onlynikes24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morad Eshak
Report | Print
Feb 21, 2026 -

Mercedes-Benz of West Covina responded

We’re glad our team was able to turn things around and get your deal completed smoothly. Thank you for choosing Mercedes-Benz.

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