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Mercedes-Benz of the Woodlands
The Woodlands, TX
3,168 Reviews
Thank you for visiting Mercedes-Benz of The Woodlands, Texas' top rated authorized Mercedes-Benz dealer. Our all-new Mercedes showroom and service facility in The Woodlands area of Houston opened in April 2015 in the growing area North of Houston in Southeast Montgomery county. Our all new, full service Mercedes dealership is located convenient to I-45 between Conroe and Houston.
We offer The Luxury of Convenience
CONCIERGE PICKUP AND DELIVERY
Luxury buyers expect luxury services, and we wouldn’t have it any other way. So our concierge service will save you a trip to the dealership by picking up your car when it's ready for service and promptly returning it when the job is complete.
FREE LIFETIME CAR WASHES
You keep your shoes shined, your suits pressed, your hair just so, and you want your car to look as put-together as you do. We want that too, which is why we’ll wash your car, for free, for as long as you own it.
PRODUCT GENIUS BAR
Modern luxury cars have technology everywhere you look, and we want you to experience our cars at their fullest expression. So we brought in some geniuses. People who know how to do everything from syncing phones and programming the navigation system to adjusting the mirrors or storing seat preferences. You name it, they’re here to show you how to do it.
PRIVATE BUSINESS CENTER
Luxury car owners know the value of their time, and at Mercedes-Benz of The Woodlands, we value your time. Our quiet, connected private business center will keep from having to brea
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,168 reviews
November 03, 2017
I have had a horrible experience with this purchase ! we bought this 2015 GLK 350 last December. I had it in the service center the same month to have them fix a 'noise" I was hearing. It took them over 1 we bought this 2015 GLK 350 last December. I had it in the service center the same month to have them fix a 'noise" I was hearing. It took them over 10 months and over 7 times for me to take this car in to be "serviced" before "( I believe) they even took me seriously! All have been jerks except Mark Escobar. If I had the chance to do this again, I would literally RUN!! I have been affected negatively because of this experience. More
by Molly James
Employees Worked With
Other Employees :
Anthony Walding
November 02, 2017
TRULY EXCEPTIONAL, BEYOND EXPECTATION I'm beyond satisfied over my entire experience right from the beginning. It wasn't just the prompt action taken to reply a customer with utmost priori I'm beyond satisfied over my entire experience right from the beginning. It wasn't just the prompt action taken to reply a customer with utmost priority and importance, to answer all questions and to provide all other information a customer may require, but also the team, whom I believe are well-trained, highly-skilled and experienced. I was attended in the most professional way without being judged, and treated respectfully in the most polite manner, particularly the two representatives from the front desk, the financial team and especially, my assigned Sales Client Advisor, Mr. Diego Aramayo. Never did I anticipate that my experience will go beyond my expectation at the MB of the Woodlands, and indeed it was a TRULY EXCEPTIONAL experience, in comparison with other luxury car dealerships that I have made an attempt to lease/purchase, so to speak which was rather a disappointment for an unacceptable customer service experience. Diego was possessed with great salesmanship, communication and interpersonal skills. He has taken the extra miles in providing me with an excellent customer service to ensure I was valued and ultimately, satisfied with my needs as well as my experience, as a whole. It has definitely gained my trust and without a doubt, I have made the right decision by driving for nearly two of hours away from where I live to meet up with Diego for further discussion. I trust that in the future throughout my journey driving the car, the team will continue to provide the very best experience possible for my family and I. I have never felt so proud to finally provide my family the comfort that they deserve and most importantly the safety concerns that I needed. Definitely, it is a job well-done! More
by R. Redz
November 02, 2017
Great! Great costumer appreciation They indeed did what ever it took to make the sale... Kept in touch and did follow up.. Mereces Benz of The Woodlands Great costumer appreciation They indeed did what ever it took to make the sale... Kept in touch and did follow up.. Mereces Benz of The Woodlands is the best! More
by Carlos
November 01, 2017
Very helpful and excellent service I have been working with Mr. Escobar to fix my car. He’s very helpful and reasonable. He explained everything you need to know about your car. I would I have been working with Mr. Escobar to fix my car. He’s very helpful and reasonable. He explained everything you need to know about your car. I would recommend him to my friends. Thanks for excellent service Mr. Escobar!! More
by Quanle
Employees Worked With
October 31, 2017
Excellent Service Brought car in for B maintenance and rim repairs on a day that was not my scheduled day. The dealership still accomodateld me with a loaner vehicle a Brought car in for B maintenance and rim repairs on a day that was not my scheduled day. The dealership still accomodateld me with a loaner vehicle and promptly got me on my way. Follow up on the status of my repairs was provided later in the day and all work required was properly explained. The loaner vehicle was great and I picked up my repaired freshly washed and clean car without any issues. Excellent service ! More
by Gman18
Employees Worked With
October 29, 2017
Exceptional Service; Exceptional Deal I selected this dealership based on a search for a specific vehicle with low-mileage. I live 4 hrs from the dealership so it was important to get as m I selected this dealership based on a search for a specific vehicle with low-mileage. I live 4 hrs from the dealership so it was important to get as many details worked out prior to committing to travel. I was exceptionally impressed that the paperwork was completed to the greatest extent possible and the vehicle was prepared prior to my arrival. I was greeted with a friendly smile and the atmosphere made me feel welcome. Thanks to Kriss and Harry for a great experience I will be bragging about for a long time to come. More
by Michael F
Employees Worked With
Joe Drago, Kriss Arbury, Harry St Clair
October 25, 2017
Super service! I delayed and delayed taking my car in for much needed routine service. I finally decided to take it in and what a pleasant afternoon I had. I decid I delayed and delayed taking my car in for much needed routine service. I finally decided to take it in and what a pleasant afternoon I had. I decided to wait even though I could have had a loaner car. They have a really nice lounge, snacks, TV and quiet places to just sit and read or knit or whatever.. My service rep (Mike Lange) was very friendly and kept me up to date on the progress of my service. I would recommend this dealership to everybody! More
by Judy W
Employees Worked With
Mike Lange
October 24, 2017
Great dealer I didn't buy my mercedes here, but I get it serviced here and It's been a pleasure. They get it right most of the time. I didn't buy my mercedes here, but I get it serviced here and It's been a pleasure. They get it right most of the time. More
by adele miller
October 20, 2017
Great Sales Experience Working with Shawna at MBOTW was a fantastic experience. She listened to my needs and paired me with the perfect car. She made my transition from my C Working with Shawna at MBOTW was a fantastic experience. She listened to my needs and paired me with the perfect car. She made my transition from my Cadillac to Mercedes seamless. I would recommend her to any and all of my friends! More
by smpritchard68
October 16, 2017
Work with Nelson! Nelson did a great job and he followed through with everything from start to finish and was very helpful. He was available in person, by phone, text, Nelson did a great job and he followed through with everything from start to finish and was very helpful. He was available in person, by phone, text, and email. More
by MercedesBuyer
