Mercedes-Benz of the Woodlands - Service Center

My experience with the Service Department, particularly with Gaston Reyes, was 5 stars! My car's service required two days, and Gaston arranged a rental car that was ready upon my arrival. Wait times on with Gaston Reyes, was 5 stars! My car's service required two days, and Gaston arranged a rental car that was ready upon my arrival. Wait times on both ends of this service was minimal and seamless. I feel that Gaston goes above and beyond to make any service experience I have both easy and hassle free. Much appreciated! More

I cannot stress enough how great my service experience was here. From the phone call to schedule my service to the pick up of my nice clean vehicle I was reminded of what service is all about. Mark was v was here. From the phone call to schedule my service to the pick up of my nice clean vehicle I was reminded of what service is all about. Mark was very knowledgeable and helpful. More

I have always taken my 2020 GLE to the Mercedes-Benz of the Woodlands dealership for service. Last week my wife took it in for a malfunctioning air conditioner. I received a phone call from Service Adviso the Woodlands dealership for service. Last week my wife took it in for a malfunctioning air conditioner. I received a phone call from Service Advisor Isaiah Martinez informing me that the AC had a leak, and unfortunately because of the extensive labor involved in fixing it, the cost of repair would be $8000. I told Isaiah that I was not prepared to pay that price. He told me he would talk to his manager to see if there was any way to lower the price. Later Isaiah called and told me MBOTW had contacted MB and together they were able to reduce the price of my air conditioner repair by $4000. Thank you Isaiah and MBOTW management for making this happen. More

MB of The Woodlands is a fantastic dealership. I come back because of the level of service and attention I have received over the years. It is the top dealership I have been to. I come back because of the level of service and attention I have received over the years. It is the top dealership I have been to. More

Aiden is a great representative of Mercedes Benz of The Woodlands. Michael Thompson is a reliable and friendly sales representative. We enjoy working with both. Woodlands. Michael Thompson is a reliable and friendly sales representative. We enjoy working with both. More

Just moved to the area about a year ago from the DC/Maryland area!! I am definitely familiar with the great service Mercedes provides! Your team was absolutely amazing. It was my first visit and I DC/Maryland area!! I am definitely familiar with the great service Mercedes provides! Your team was absolutely amazing. It was my first visit and I was blown away! Aiden(I hope that’s correct) was out of this world!! Too-notch!! Additionally, my initial encounter with JR was fantastic!! Hi Salute to your team! Best experience I’ve EVER encountered! More

This is certainly the best dealership in the Houston area I've been bringing my vehicles to Mark Escobar and his team for the past 5 years and have been pleased with the service on every occasion. Thank you I've been bringing my vehicles to Mark Escobar and his team for the past 5 years and have been pleased with the service on every occasion. Thank you More

The Mercedes-Benz of the Woodlands provides 5-star service to their customers. I've always felt valued on every visit when bringing my vehicle in for service. From the greeting upon my entrance to the service to their customers. I've always felt valued on every visit when bringing my vehicle in for service. From the greeting upon my entrance to the final "Thank you for your business" after the pick-up is an experience worth having. It is obvious that their mission statement involves professionalism and customer value. More

This was my first time servicing my vehicle at the Mercedes-Benz of the Woodlands. From start to finish, all staff members were professional and knowledgeable. All of the issues that my vehicle had pr Mercedes-Benz of the Woodlands. From start to finish, all staff members were professional and knowledgeable. All of the issues that my vehicle had prior to the service were resolved in a timely manner. I appreciated the transparency and the feedback throughout the entire service process. I am going to continue to service my vehicle here! More