Merchants Auto

All I can say is WOW. Although our sales person Steve was extremely busy he made sure sure we were attended to throughout the whole time we were there. Constantantly checked in with us while bouncing from cu extremely busy he made sure sure we were attended to throughout the whole time we were there. Constantantly checked in with us while bouncing from customer to customer.  What really made my wife and I happy was the attentiveness shown to our grandkids from the entire staff. They got loud at times and not once did I hear anything regarding it. All they talked about to everyone last night was Steve.  I will most definitely be back to get myself a car/truck in a few months. Thanks again, and see ya soon. Alan & Sheila Swarbrick More

Excellent customer service. We were very pleased with our transaction with Mr. Richard Roy and Mr. Scott Chavanelle! All the staff we encountered were very professional, welcoming and friendly. transaction with Mr. Richard Roy and Mr. Scott Chavanelle! All the staff we encountered were very professional, welcoming and friendly. More

Mr. Mohammad Alrahbi helped me reach the best desicion about buying a new car in a very kind and nice way. I recommend his services and Toyota of Tampa Bay, in Florida, as well. about buying a new car in a very kind and nice way. I recommend his services and Toyota of Tampa Bay, in Florida, as well. More

at first you don't know what you can expect however they were truthful and freindly i would come back when it's time for another vehicle... were truthful and freindly i would come back when it's time for another vehicle... More

Worst experience I have ever had with a car dealer or almost any business. I'm a cash buyer ready to get a van for my business. I went there personally and met with the Sales Manager, Chuck Wolfe. After almost any business. I'm a cash buyer ready to get a van for my business. I went there personally and met with the Sales Manager, Chuck Wolfe. After telling him what I was looking for he pawned me off on one of his sales guys, Steven Francoeur. I then had the same conversation with him and gave him my contact info and even a copy of my license. He said he would follow up. After several days of not hearing back, I called him. He said he had no notes or recollection of me. We had the same conversation again and he said he would send over info on a vehicle after we got off the phone. Another two days go by. So I email him and he says he is confused and has no idea who I am. At this point, I went back to Chuck and he handed me off on another sales guy, Gene Cocchiarella. I tell Gene the stock number of the exact vehicle that I want. He says the vehicle is in their shop and needs to be cleaned up and he'll get right on it. A week goes by with no word, I call him again. He says they can't find the vehicle and asks me if I want another one. I tell him that I am only interested in a vehicle with similar mileage and price. A few days later he gets back to me and tells me they found the vehicle that I wanted and they are putting a new part in it. I wait another week before calling again. It's still in the shop. Another two weeks go by and Gene calls me on a Saturday evening and tells me that the vehicle just needs a new seat and he is going to have them take it from one of their many junks and give me a call on Monday to get everything settled. Of course, there is no call on Monday. The following Monday I text him. No response. Another few days go by and I text him again saying this is beyond ridiculous and that if he was interested in selling a vehicle to me he needed to get back to me. No response. So almost two months after my initial visit when I was ready to pay cash for a vehicle there's nothing but wasted time. I never write reviews but this was so beyond bad I had to warn others. If you value your time at all, I'd avoid these people. They are either incompetent or just don't give a s***. More

Chuck is a stellar person that can single handedly transform the automobile negative image if only more people in the business where like him. Simply AWESOME!!!!! transform the automobile negative image if only more people in the business where like him. Simply AWESOME!!!!! More

Steve Francoeur was great. He had everything done before I arrived at the dealership. Laurent had the car sparkling inside and out. I was in and out in under 30 minutes and driving my dream car home! Overal I arrived at the dealership. Laurent had the car sparkling inside and out. I was in and out in under 30 minutes and driving my dream car home! Overall great experience! More

Bought a 2019 Buick Encore from Eric Huffman & was very satisfied. The front buick emblem was gone, but he couldn't help w/that. Otherwise Great job! satisfied. The front buick emblem was gone, but he couldn't help w/that. Otherwise Great job! More

Brandon Mayhew gave me excellent service buying my used truck. He was helpful and responsive. He went above and beyond bringing my truck to me three and a half hours away and then driving my trade back. truck. He was helpful and responsive. He went above and beyond bringing my truck to me three and a half hours away and then driving my trade back. More