Merchants Auto

TERRIBLE customer service in the service department. nothing but a bunch of greedy scam artists. I to get an inspection sticker for my car. Mike Dipetrillo says it will be over an hour (when it should t nothing but a bunch of greedy scam artists. I to get an inspection sticker for my car. Mike Dipetrillo says it will be over an hour (when it should take only 30 mins but ok) after an hour and a half of waiting he comes to say The car failed inspection. He Says our wheels aren’t aligned which we JUST got brand new tires so that’s false. Then he says our left wheel is missing a lugnut which is not possible. I’m assuming they took it off and lost it in order to get our money because again we just got brand new tires and it was on before we got there..and a bunch of other nonsense. The “repairs” in order to pass would be over $1000. We decide to get a second opinion and guess what? It passed inspection right away and was told whoever failed it before was a crook. All they want is your money and will do anything to get it including failing your car on purpose for no reason. RIDICULOUS. Never buying from here again and telling everyone I know. More

Amazing experience I went into the dealership not expecting to be approved. i spoke with joseph hodgson he was amazing i told him what i was looking for and what i could I went into the dealership not expecting to be approved. i spoke with joseph hodgson he was amazing i told him what i was looking for and what i could afford and that i didnt have to buy a car i was just looking for something bigger than my current car. He punched all the info in and found me a 2018 Nissan Rogue and i fell in love! there was no sales pressure no trying to get me into something at a higher cost it was a great experience! i never expected to leave with something as nice as this car! More

This was the quickest and least stressful car buying experience I have ever had. Chris was very helpful and knowledgeable when it came to choosing a vehicle. They try their hardest to make the customer experience I have ever had. Chris was very helpful and knowledgeable when it came to choosing a vehicle. They try their hardest to make the customer happy and make sure they get what they want. Super happy with my car and with the whole experience. More

Eric did a phenomenal job! I definitely recommend Merchants Auto and our Salesman Eric. He and Gordon were upfront and honest to my 19yr old son buying his first car. Of cour I definitely recommend Merchants Auto and our Salesman Eric. He and Gordon were upfront and honest to my 19yr old son buying his first car. Of course being 19, you want everything you can’t afford, and they worked with him so when we left, he left feeling happy and proud with his 2014 Subaru Crosstrek... They both stayed after hours to find the right car in 21 degree weather. If you are looking for honest and affordable car lot Merchants Auto in Hooksett, NH is the place to go... Alex and Cat More

Just recently bought a car here. Richard Roy helped us find a way to make it happen and was more than fair with the trade in for my old car that was no longer running. He put a lot of effort into finding find a way to make it happen and was more than fair with the trade in for my old car that was no longer running. He put a lot of effort into finding the right car for me and making the financing happen, and did not mind staying late to make sure I could take the car home the same night. I highly recommend Merchants and Richard, I got a great low mileage car with less than perfect credit. More

Joe the Sales man. Joe greeted us and made us feel welcome. We talked and told him what we were looking for. After picking the Tuck we wanted. We talked with Gordon abou Joe greeted us and made us feel welcome. We talked and told him what we were looking for. After picking the Tuck we wanted. We talked with Gordon about financial options. This is our second vehicle from Merchants auto. More

Great people Recently bought a car here. Very happy with everything and everyone that I dealt with. Would recommend this dealership to anyone looking to purchas Recently bought a car here. Very happy with everything and everyone that I dealt with. Would recommend this dealership to anyone looking to purchase a vehicle. More

We went into Merchants with an idea of what we wanted for our family. They listened and gave us what we wanted . Thank you for everything and being so accommodating and getting us in and out as quickly as p our family. They listened and gave us what we wanted . Thank you for everything and being so accommodating and getting us in and out as quickly as possible . Thankful for this great staff. Wish we went in sooner . Looking forward to doing business with them again in the future . More

Joe Hodgson was the salesmen we dealt with, I recommend him to everyone. He was professional and very patient with us, the way they were so interactive with our children was a relief. We were very happy wi him to everyone. He was professional and very patient with us, the way they were so interactive with our children was a relief. We were very happy with how they were laid back and not pushy a nice change of pace from the usual dealership ways. I will recommend joe to every one. More

Merchants auto did their best to get me into a car. I don't have the best credit and they still took the time to find me an approval and keep it within what I can afford. don't have the best credit and they still took the time to find me an approval and keep it within what I can afford. More