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Metro Ford
Schenectady, NY
4,753 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,753 reviews
January 14, 2022
Returning customer. Excellent customer service. The process was easy and efficient from start to finish. process was easy and efficient from start to finish. More
by COREYBOUR1
Verified CustomerEmployees Worked With
Helpful January 13, 2022
The sales person Darlene was very enthusiastic, and helpful. Rheumatologist had more available cars than other dealerships in the area. helpful. Rheumatologist had more available cars than other dealerships in the area. More
by LINUS.PELHAM
Employees Worked With
January 13, 2022
I brought the vehicle in for an oil change, New York State safety inspection and some new tires. I was alerted by my service advisor that the front brakes were a few miles from being metal on metal. Th State safety inspection and some new tires. I was alerted by my service advisor that the front brakes were a few miles from being metal on metal. The truck had 84,000 miles on those original brakes. He said the rear has more miles to go as they wear less quickly. But he offered me a discounted price if I were to do both front and back. By no means did he push the rear brakes. I opted to do front and back. Also with the new tires a front end alignment was performed. I couldn’t be happier with the service completed my service rep was Donnie. More
by mciembro
Employees Worked With
Donnie, service representative
January 12, 2022
Easy and efficient. Clean and courtious. Never used another shop or felt the need to. another shop or felt the need to. More
by korpz
Employees Worked With
January 12, 2022
Great service everyone is very helpful and knowledgeable Work was performed before expected and completed Work was performed before expected and completed More
by carl.w.jones
Employees Worked With
January 11, 2022
Good job, they were able to get me in and accommodate my schedule. Nice repair. schedule. Nice repair. More
by Jellrottexcavating
Employees Worked With
January 09, 2022
My turbos are not functioning right and they are very loud and they blew me off because they don't want to make the repairs loud and they blew me off because they don't want to make the repairs More
by kristinmanley6
Employees Worked With
January 08, 2022
Aj made the process quick and painless, I appreciate the help that metro Ford has given me for both my vehicles that I have purchased there. help that metro Ford has given me for both my vehicles that I have purchased there. More
by JMACHATTIEGT
January 08, 2022
Why bother to have me set up an appt when the people I am there to see are going to not be working at that hour and I end up sitting waiting for an hour and a half for a ten minute process of completing my l there to see are going to not be working at that hour and I end up sitting waiting for an hour and a half for a ten minute process of completing my lease More
by Russmetzgar
Employees Worked With
