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Metro Ford
Schenectady, NY
4,737 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,737 reviews
April 08, 2024
Disappointed with the customer service so far. Hopefully they will right the wrong. After the sale is made no one seems to care. Hopefully they will right the wrong. After the sale is made no one seems to care. More
by sbidwell71
Verified CustomerEmployees Worked With
Helpful April 07, 2024
I have ALWAYS been treated very well. So convenient for me to bring my car in. How nice are they? My daughter has a Subaru and they even agreed to check out a problem with her car!! M So convenient for me to bring my car in. How nice are they? My daughter has a Subaru and they even agreed to check out a problem with her car!! Many thanks!! Diane Stedman More
by MINGMAG
April 07, 2024
Work is done quickly and efficiently. Great customer service. Always professional and kind. One of the Beat in the business! Great customer service. Always professional and kind. One of the Beat in the business! More
by DENNISJYOUNG1976
April 07, 2024
Very professional. They completed all work in just over an hour, including some recalls I wasnt aware of. Very reasonable prices, too. They completed all work in just over an hour, including some recalls I wasnt aware of. Very reasonable prices, too. More
by JSCHIFF6968
Employees Worked With
April 03, 2024
Not long ago, I got hit by Metro Ford because there was a problem with my pickup truck, but I didn't fix it for more than two months, and less than a few days after I called Ford Company and protested, they problem with my pickup truck, but I didn't fix it for more than two months, and less than a few days after I called Ford Company and protested, they called me to take it. At first, I thought it was because they said there was a problem with the trans mission, but they said it was a problem with the computer, but I'm still nervous because I hear the sound of occasional recurrence of bad parts of the truck. This is the third time. I haven't been able to use my truck for almost five months. It's a ridiculous disappointment. More
by kiijtkd67
Employees Worked With
Donald Itteun
April 02, 2024
Long time customer & feel like family! Would not go anywhere else for our cars, trucks or service. Would not go anywhere else for our cars, trucks or service. More
by REF0993
Employees Worked With
Other Employees :
Donny in service ~ 5 star
April 02, 2024
From the time we connected by phone until Jake retrieved my ezpass that I had forgotten to take with me when I took possession of my new Ford, everything was first class and top notch. my ezpass that I had forgotten to take with me when I took possession of my new Ford, everything was first class and top notch. More
by ralphambrosio550
April 02, 2024
everyone involved in the purchase of my 24 f-150 was very courteous and professional, especially my salesman aj. josh and jt helped with the financing and put me where i wanted to be. aj showed me all t very courteous and professional, especially my salesman aj. josh and jt helped with the financing and put me where i wanted to be. aj showed me all the features and how they workedand connected our phones. they also gave me what i wanted for my trade. thanks for everything. More
by Denton1106
April 02, 2024
I purchased my vehicle on Friday. I am still waiting for my registration, plates and an owners manual. I am still waiting for my registration, plates and an owners manual. More
by dspringer3
March 30, 2024
I was very happy with my purchase experience at Metro Ford. Everything went smoothly. They happened to have the vehicle I had been looking for and not found at other local dealerships. It was my first ti Ford. Everything went smoothly. They happened to have the vehicle I had been looking for and not found at other local dealerships. It was my first time there. More
by Robin
