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Metro Ford
Schenectady, NY
4,732 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,732 reviews
December 01, 2018
Oil Change and New Tires Troy made this experience wonderful and easy. I am so glad I chose to work with them for my car needs. AMAZING people!! Thank you so much Metro Ford!! Troy made this experience wonderful and easy. I am so glad I chose to work with them for my car needs. AMAZING people!! Thank you so much Metro Ford!!! More
by Sara-Anne Ellis
Verified CustomerEmployees Worked With
Helpful November 30, 2018
Excellent I have been doing business with metro ford sense 2000 when I bought my first new F150. Then a 2004 F150, 2009 F150 and a 2014 F150 and now a 2018 Edge I have been doing business with metro ford sense 2000 when I bought my first new F150. Then a 2004 F150, 2009 F150 and a 2014 F150 and now a 2018 Edge sel. Metro has always met my needs , and I highly recommend Metro Ford. More
by RACEMAN42
November 29, 2018
Another great visit My son was home for the holidays and his car in need of repairs, was able to get right in on Friday and he was on his way home on Saturday. Thanks to My son was home for the holidays and his car in need of repairs, was able to get right in on Friday and he was on his way home on Saturday. Thanks to all at the Metro Ford service department. More
by clycpa
November 29, 2018
F150 purchase The sales associate went out of his way to find the right vehicle in my preferred price range. Was very pleased with the experience overall. The sales associate went out of his way to find the right vehicle in my preferred price range. Was very pleased with the experience overall. More
by COREYBOUR1
Employees Worked With
November 29, 2018
Service and state inspections completed as expected. Arrived at my appointment time, service and state inspections completed in a reasonable time, had time for a cup of coffee and a pastry. The whole pr Arrived at my appointment time, service and state inspections completed in a reasonable time, had time for a cup of coffee and a pastry. The whole process from check-in to payment was painless. More
by slmmdm
Employees Worked With
Don Eden
November 27, 2018
NY Inspection I called to make an appointment for my NY inspection. I was able to get date and time that worked best for me. Date of service I was in and out within I called to make an appointment for my NY inspection. I was able to get date and time that worked best for me. Date of service I was in and out within 50 minutes. They even helped me sinc my phone with my car, I was having a problem. Service people were very friendly and professional. More
by LINDASCIABOTTE
Employees Worked With
November 27, 2018
A Professional Salesman with a history When we were looking at possibly buying a new vehicle from Metro our first question: is Dan Ketchum still there? We were pleasantly surprised to find When we were looking at possibly buying a new vehicle from Metro our first question: is Dan Ketchum still there? We were pleasantly surprised to find out he still worked at Metro. Having purchased several vehicles from Metro and other area dealers we find dealing with Dan's straight forward approach is a deal closer. No games, doesn't waste your time, delivers on his promise. JT made the paper work a breeze. As long as Ford has a vehicle we are interested in, Metro is always our first stop. More
by Local Business Owner
November 26, 2018
Faster then expected I had to bring my truck in for recall service, no big deal. They asked when I needed it back to which I answered at least by end of day. I was very ha I had to bring my truck in for recall service, no big deal. They asked when I needed it back to which I answered at least by end of day. I was very happy to receive a call before noon that my truck was all set. I was very pleased with the quick service. I only bring my last three trucks to Metro for service and have no reason to change. Thanks Metro More
by KENWOOD821
Employees Worked With
November 26, 2018
Polite & professional My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was ass My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was assured a service manager would call me before the scheduled service which never happened. However, once service commenced I was comunicated with timely. Satisfied with service on recall related to transmission and oil change. My car is now registered under my name; rectified upon arrival despite discovery at scheduling a week and a half prior by Ms. Harris More
by ShanGal
November 26, 2018
Always Great Service Not like any dealership I've ever gone to. They make an effort to get to know you. The minute your car is ready you get an email and a call which I re Not like any dealership I've ever gone to. They make an effort to get to know you. The minute your car is ready you get an email and a call which I really appreciated. Even better they let me bring my dog. Can't say enough about them and their entire staff. More
by SUSANCERONE
Employees Worked With
Other Employees :
Victoria McLaughlin, William Thorpe
