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Metro Lexus - Service Center

Cleveland, OH

4.9
179 Reviews

179 Reviews of Metro Lexus - Service Center

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May 19, 2025

Excellent No problems On time Staff was nice Waiting room was clean Good job everyone More

by Cleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Metro Lexus responded

Cleveland, it was our pleasure to assist you. Thank you from all of us here at Metro Lexus!

May 09, 2025

Adam Poulos was exceptionally cautious and informative. You need more like him.The waiting area was very clean. More

by jackwheeler2811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Metro Lexus responded

Thank you for the feedback! We're glad to hear that Adam provided exceptional service and that you found our waiting area at Metro Lexus clean. We appreciate your support and look forward to serving you again!

May 08, 2025

I purchased my car from this dealership 8 years ago and I would not take it anywhere else. More

by Ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
May 09, 2025 -

Metro Lexus responded

We are grateful for your positive feedback about Metro Lexus. Thanks so much, Ernie!

April 11, 2025

Always get my service done at metro Lexus because I trust them. Terry in sales is very knowledgeable about the cars they sale. When I was at the dealership last month we talked about getting a new car. I de More

by kaneed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Lexus responded

Kaneed, thank you for your trust in Metro Lexus and Terry's expertise! We're glad to hear about your positive experiences with us. Looking forward to assisting you when you're ready for that new Lexus!

April 04, 2025

I have owned four different types of cars all from metro Lexus…outstanding!!!!! Thank you More

by Big truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Metro Lexus responded

Thank you for reviewing Metro Lexus!

March 19, 2025

Jeffrey Miller explained clearly what services were needed before the service appointment as well troubleshooted my key issues. After the service he patiently helped me resync my phone to my car and More

by Lhammack
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Metro Lexus responded

We're delighted to hear that Jeffrey provided such clear and patient service at Metro Lexus. Your appreciation means a lot to us, and we'll be sure to share your kind words with him!

March 12, 2025

Metro Lexus is the best place. You can buy a car very fair very very helpful. Everybody is very pleasant. More

by robertgerrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Metro Lexus responded

Robert, thank you for the fantastic feedback! We're delighted to hear that our team at Metro Lexus provided a pleasant and helpful experience. Enjoy your new car!

March 08, 2025

Everything was explained and after they sent me the results of the diagnostics, the car was ready within hours. By the way my Lexus is 13 years old. More

by gold4scott
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Metro Lexus responded

We're delighted to hear that our team at Metro Lexus provided you with efficient service and clear communication, Scott. It's great to know your 13-year-old Lexus is back on the road in no time! Thanks for sharing your experience with us.

March 01, 2025

The vehicle was serviced as needed and returned to me as promised. Jeffrey Miller kept me updated on the service work and provided me with a loaner. Would suggest any Lexus owner to see Jeff at Metro. More

by Careysmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Metro Lexus responded

Carey, we're delighted to hear that Jeffrey provided excellent service during your visit at Metro Lexus. Thank you for recommending us and trusting our team with your vehicle!

February 19, 2025

This is an efficient, clean, reliable dealership. I have been dealing since 1986.Very good. More

by sampradaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Metro Lexus responded

We are so grateful to have provided service to you for so many years. Thanks for choosing Metro Lexus as your go-to dealership!

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