Lexus of Cleveland

I truly can’t say enough good things about Colin and the entire team at Lexus (e.g., Peter et al.). They were incredibly informative, patient, and reassuring during what was a genuinely stressful and emotio entire team at Lexus (e.g., Peter et al.). They were incredibly informative, patient, and reassuring during what was a genuinely stressful and emotional car-buying process for me. From the very beginning, they took the time to educate me, explain options clearly, and answer every single question I had (and there were many) without pressure, condescension, or rushing. I always felt supported rather than “sold to,” which made all the difference. Colin, in particular, went above and beyond. He was exceptionally attentive, responsive, and thoughtful, and it was clear he was genuinely invested in making sure I had a great experience from start to finish. He checked in often, anticipated concerns before I even voiced them, and handled every detail with care and professionalism. Lexus is already known for being a reliable, high-quality brand, but the customer service here truly sets it apart. The experience was seamless, human, and even enjoyable. Impeccable service, exceptional people, and a team I would recommend without hesitation. More

Dear Cleveland Metro Lexus Team, I am writing to express my heartfelt gratitude for the outstanding experience I had purchasing my first car at your dealership. This was an important milestone for m express my heartfelt gratitude for the outstanding experience I had purchasing my first car at your dealership. This was an important milestone for me, and thanks to your team, especially my sales representative, Ryan, it was an experience I will remember in the best way. Ryan went above and beyond in every aspect of the process. From our first conversation, he demonstrated exceptional knowledge, transparency, and patience, taking the time to understand exactly what I was looking for and ensuring I felt completely comfortable with every decision. His ability to explain details clearly, anticipate questions, and offer honest guidance made a potentially overwhelming experience feel effortless and even exciting. What truly set Ryan apart was his genuine care and professionalism. He never applied pressure, always made himself available, and consistently went the extra mile to make sure everything was handled smoothly. It was clear that he takes great pride in his work and truly values his customers, which speaks volumes about both him and your dealership. Because of Ryan’s dedication and outstanding service, I drove away not only thrilled with my car, but also confident that I had been treated with integrity and respect throughout the entire process. He is an incredible asset to your team, and I cannot recommend him highly enough. Thank you again for such an exceptional experience. I will enthusiastically recommend your dealership, and especially Ryan, to anyone looking to purchase a vehicle. Warm regards, Adam Schoonover More

We had an absolutely incredible experience at this Lexus dealership, all thanks to Ryan Yee. My partner was purchasing their very first car, which can usually be a stressful process, but Ryan made it seamle dealership, all thanks to Ryan Yee. My partner was purchasing their very first car, which can usually be a stressful process, but Ryan made it seamless from start to finish. Ryan is extremely knowledgeable about every feature of the vehicle and took the time to explain everything in a way that felt helpful, not overwhelming. He has a way of creating a very relaxed, no-pressure environment while maintaining total professionalism. From the initial test drive all the way through to the final purchase, it was clear that Ryan’s priority was making sure we had a great experience. We couldn't be happier with the service. My partner loves the new car, and I honestly can’t wait to come back and work with Ryan again when it’s time to buy a car for myself! Highly recommend asking for him if you’re stopping by. More

Katie K ensured that the tedious task of purchasing a car transitioned into a pleasant experience. transitioned into a pleasant experience. More

Candice will make the entire process as painless as possible. The entire staff should also be congratulated as they take care of every need you didn’t know you needed.. Highly recommend this dealers possible. The entire staff should also be congratulated as they take care of every need you didn’t know you needed.. Highly recommend this dealership to everyone as this is our second car in as many years! More

Very impressed with the ambience of the interior of this dealership people were eager and friendly to assist me. I felt very comfortable. dealership people were eager and friendly to assist me. I felt very comfortable. More

Had a great experience here! Very smooth process when buying the car. Terry was a great help and very personable. Felt like these were true and honest people and were not just Very smooth process when buying the car. Terry was a great help and very personable. Felt like these were true and honest people and were not just trying to make a sale and get you out the door. Would come again in the future! More

Chirstian was very diligent in helping us find an affordable Lexus within our budget that we really liked affordable Lexus within our budget that we really liked More