Mike Murphy Ford Inc
Morton, IL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,130 reviews
First time with the dealership Excellent service overall great experience. Will definitely come back again great experience. Will definitely come back again More
Very Professional , courteous, and answered all my questions Had car completed in a timely manner. questions Had car completed in a timely manner. More
I recently purchased my Ford Edge from Mike Murphy Ford, and Nathan made the experience exceptional. As a long-time customer, I value honesty and integrity in car buying, and Nathan exceeded my expectations and Nathan made the experience exceptional. As a long-time customer, I value honesty and integrity in car buying, and Nathan exceeded my expectations. He demonstrated a deep knowledge of the Ford Edge, patiently guiding me through options and ensuring I found the perfect fit. Without my knowledge the vehicle had a damaged tire and they spotted it and fixed it before I left. What truly stood out was his honesty, transparency and commitment to my needs; he explained pricing thoroughly, never pressuring me, and upholding the dealership's integrity at every turn. Nathan's professionalism, coupled with the team's dedication to excellence, made the entire process seamless and enjoyable. I highly recommend Nathan and the team at Mike Murphy Ford for anyone seeking a positive car-buying experience—thank you for your outstanding service and unwavering commitment to customer satisfaction. More
Buyer Beware. .. If you buy an electric vehicle from this dealership, this dealership will tell you that "maybe" "you "will be able to get the tax credit but they k .. If you buy an electric vehicle from this dealership, this dealership will tell you that "maybe" "you "will be able to get the tax credit but they know that they are not part of the federal or state incentives programs. So basically, if you buy electric here you will not get any government incentives no matter if you try. In order to get the sale, they will tell you that you can apply for the rebate on your own but will refuse to provide documentation because they want nothing to do with the state or federal paperwork. More
We had a great experience buying our new Bronco! Our salesman Fred was awesome to work with!! He definitely made the experience better! 100% recommend Mike Murphy Ford and Fred!!! Our salesman Fred was awesome to work with!! He definitely made the experience better! 100% recommend Mike Murphy Ford and Fred!!! More
This started out as being a good dealership to work with, until the missed details and issues were noticed. There was a chip in the windshield that was supposed to be fixed but wasn't. At first I thought no until the missed details and issues were noticed. There was a chip in the windshield that was supposed to be fixed but wasn't. At first I thought no big deal, I'll swing by a glass place and have that taken care of. Last I knew that was only $50-$80. Well, it's $180 anymore, so Mike Murphy Ford should have really taken care of that. I also pretty quickly noticed the top of the windows that sit in the window channel wasn't cleaned either. I figured no big deal, their detailers probably just aren't that good. Then I noticed they didn't clean around the fuel fill, didn't clean the marker off the back seat, that there's gunk right at the base of the turn signal arm, my daughter noticed the gunk in the rear cup holders, and there's gunk on top of the rear seat. It seems they don't detail under the hood anymore either, as evident by the thick dirt all over the engine bay. I did get the new tires I asked for, but they were not balanced well. There's a tire vibration that kicks in at 65mph and is well felt at about 70mph. I've had enough vehicles over the years to know what a tire out of balance feels like. That alone, no big deal. Good techs are hard to find anymore. Some of these things being smaller issues all presented as no big deal, but when I saw the dirt all over everything under the hood enough was enough and I called them. Getting ahold of someone just by calling was a voicemail expedition, but they did call me back fairly quickly. I was told by Anthony that they don't detail under the hood. They wanted me to take it back over so they can rebalance the tires, and we found pretty much immediately was about the only time that worked well between us. So, this single father gathers up his kids to get over there, only to get a call along the way stating I'll have to make an appointment. They do want to take care of the tire balancing and get the windshield fixed, but at this point is it worth my time to have to load up kids, take time out of my day, and wait around for them to take care of what should have been taken care of before I picked the vehicle up? I suppose time will tell. So in summary, this started out as a good experience until the missed items and issues started creeping up. Under the hood being covered in dirt was the last straw to where I felt they needed to know what's going on here. I'm not fond of the fact that I, a single father of two, could easily spend $500 in the first few hundred miles taking care of items that should have already been taken care of. Windshield being fixed, $180. Tires balanced at a reputable shop, $175. A real detail being done that isn't just a mild cleaning, $150. In short, Mike Murphy Ford now appears like any other dealer. Look over everything to ensure all the normal stuff is done at the time of sale, and get everything in writing. Sure, I'm in a place in my life where all of this isn't that big of an issue for me, but the last thing I want to do with a new to me vehicle is have to spend time and money taking care of issues the dealership should have taken care of in the first place. More
For a first time vehicle buyer, the staff was absolutely fantastic. They made the process so simple and stress free. fantastic. They made the process so simple and stress free. More
Jeremy always goes above and beyond to get the job done! Thank you to the entire Mike Murphy Team. Thank you to the entire Mike Murphy Team. More
Antony was great to work with, he was help with everything. I highly recommend Antony. everything. I highly recommend Antony. More
They were very helpful with me to make sure I got me a vehicle that would fit my budget, they even help me with my down payment arrangement, vehicle that would fit my budget, they even help me with my down payment arrangement, More