Morong-Falmouth

On Monday, 11/21/22, with an appointment for 9 AM, I dropped my car off for service in the form of an oil change and inspection. We were provided with a very nice late-model Porsche Macan loaner. Later dropped my car off for service in the form of an oil change and inspection. We were provided with a very nice late-model Porsche Macan loaner. Later in the day, I received a call informing me the brakes need to be replaced. I authorized the recommended service. The repairs were completed late in the afternoon on 11/22/22. Since we live in Wells, Maine it was agreed that I could pay by credit card over the phone and pick up the car the following day on 11/23/22. The total charge was just under $4,000. I picked up my car on Wednesday 11/23/22. I spoke with several different employees and was assured the registration and insurance card which I had given to the service writer were placed back in the car. On Friday 11/25/22, the day after Thanksgiving, I couldn't find the registration and insurance card. Since it was late in the day, I decided to call 1st thing in the morning on Monday, 11/28/22. When I called on Monday, I eventually was informed that the registration and the insurance card had been located and would be placed on the manager's desk for mailing to me at our home address. There was also some type of plate/platter located that didn't appear to be ours and they offered to hold on to that until the next time we were in the area. We have informed delivery with the USPS and by Thursday 12/1/22 there was nothing in the mail to us from Morong. My significant other called Morong and left a voice message on the machine about the missing documents as I was recovering from minor eye surgery and resting. The message requested a call concerning the missing registration and insurance card. We did not receive a call back on 12/1/22. On Friday, 12/2/22, I had a follow-up office visit with my doctor in Portland. Following the OV, we drove over to Morong-Falmouth. My significant other, Mike Troiano, went into the office and initially spoke to a young pleasant lady at the front desk. As soon as he mentioned my name and the purpose for his being there, she recalled the missing documents and stated they may not have been mailed out yet and she would get the manager. After several minutes, a young man by the name of Payson came to the desk and mentioned the documents had just been mailed the day before which would have been 12/1/22. Needless to say, he was informed that we had expected the documents to have been mailed to us as soon as we notified them that they were not put back in the vehicle. That was on 11/28/22. They were reminded that in Maine vehicles are required to have the registration and insurance card in the vehicle at all times while being operated. The documents finally arrived yesterday 12/5/22 and the postmark on the envelope from the Pitney Bowes postage meter is 12/2/22. So not only were the documents not put in the mail to us on 11/28/22 when we first notified Morong, the phone call placed to Morong on 12/1/22 was not returned, and the representation that the documents were mailed on 12/1/22 appears to be a misrepresentation due to the date of 12/2/22 from the Morong postage meter. Frankly, after spending just under $4,000 for the repairs, the documents should have been placed in express mail to us long before they were just placed in regular mail to us on 12/2/22. The young lady at the front desk and the service writer are to be commended. In our opinion, your Porsche service manager Payson needs to learn how to prioritize. Respectfully, Mary Joyce Coughlan and Mike Troiano More

Vici is the best sales rep I have ever worked with, irrespective of the industry. With very long order wait times, he helped us get a car months before our estimated order delivery. Unlike other dealer irrespective of the industry. With very long order wait times, he helped us get a car months before our estimated order delivery. Unlike other dealerships which we contacted, he really followed up, contacted us regularly with updates and finally found us a car. It was a Rollercoaster at times, but Vici and Morong Falmouth were very flexible and accommodating. Definitely worth the trip out of state:) we are very happy with our brand new 2023 ID.4! More

Very high level of service here. Staff was very informative without being pushy. I recommend it! Staff was very informative without being pushy. I recommend it! More

I have been waiting for weeks for the service dept to provide an estimate for my insurance company. No one in management will respond to my calls or messages. provide an estimate for my insurance company. No one in management will respond to my calls or messages. More

Had the vehicle I was looking for at the right price. Having visited at least 6 other dealers this was by far the best experience. Having visited at least 6 other dealers this was by far the best experience. More

Vici was great. He didn't over sell and listened to what we wanted. Happy with the experience and would work with Vici again without hesitation. He didn't over sell and listened to what we wanted. Happy with the experience and would work with Vici again without hesitation. More

Everyone is really nice and professional, I am happy I reached out. I am hopeful in working for Morong in the future. Dealership is doing great things and I'm excited to see what is in store for the futur reached out. I am hopeful in working for Morong in the future. Dealership is doing great things and I'm excited to see what is in store for the future. More

Vici took great care of us with our VW ID. 4 purchase. Would have loved if the federal and state rebates applied. Thank you! 4 purchase. Would have loved if the federal and state rebates applied. Thank you! More

Vicci was a pleasure to do business with. He was very patient with my many questions and went over every detail in the car with me. I’ve never had anyone go over the ins and outs of the car i He was very patient with my many questions and went over every detail in the car with me. I’ve never had anyone go over the ins and outs of the car in such depth when buying a car. Daniel was great as well. Very informative and pleasant. Thank you for a great experience. More

Very nice cars and people. Dealer made things very easy. Not too busy on saturdays Dealer made things very easy. Not too busy on saturdays More