Mt. Ephraim Chrysler Dodge - Service Center

I originally brought a 2020 Dudge Durango from Mt Emphraim. I had no problems with that truck for three years. I went to get an oil change and was talked into trading it in fir a newer model. I purch Emphraim. I had no problems with that truck for three years. I went to get an oil change and was talked into trading it in fir a newer model. I purchased a 2023 Dodge Durango. Haven't had it a year, it stared leaking coolant. I took it to the service department. This was on Feb. 2, 2024, when they said the work was completed I saw that it was still leaking coolant under the car. The representative tried to tell me it wasn't leaking," it was water from driving through a puddle'. I told him that watercwas not pink! As I drove back to Philadelphia the truck began to overheat heat again. I took the truck right back to the dealer. I had someone pick us up from the dealer. I asked about a loner to have while my brand new car was being serviced. It didn't have 10,000 miles as of yet. I had to rent a car, which was a hardship. I talked with the manager if the service department. He gave me the number to the Chrysler Dodge company to get the rental reimbursement. The case manager told me that I would be able to recover the $600. It wasn't all but it most of the cost. Somehow that person canceled it. They never told me that all corresponding would be done over emails. I was told that my truck would be completed on Monday, Feb. 12, 2924 but it wasn't done. I had to take the rental back that same day. Mt Emphraim finally set me up for a rental that day. My truck was picked up on Feb. 14,2024. I filled out the paper work to get the almost $700 in rental car cost reimbursed. On Friday, April 5, 2024 I git the email that they were only reimbursing me $158.00. I feel like I was misled, not heard by anyone at the dealer. When I picked up my truck the keys were at the cashier. No one ever told me what was done to my truck. I am very disappointed about this entire situation. It makes me nervous about this truck from this point. My confidence and trust in this truck, dealership/ service department is at an all time low More

Great staff, timely service and great prices. I will be going back again for next service. I will be going back again for next service. More

Great fast service in and out. Very helpful and welcoming. I will be coming back. Very helpful and welcoming. I will be coming back. More

Fair I don't know what else is there to say it is what it ?? is. ?? is. More

They are really knowledgeable about the cars and trucks. There’s no waiting at all and they’re right there to help you out with all your needs anytime There’s no waiting at all and they’re right there to help you out with all your needs anytime More

I was just in for regular maintenance and check up. i like to use my own oil Mobil ! Extended Performance, which is not available at most Service Garages and your Service Manager has no problem with i like to use my own oil Mobil ! Extended Performance, which is not available at most Service Garages and your Service Manager has no problem with that arrangement. Service is quick friendly and always done right. Service Dept is very good and and are all quite professional. Unfortunately I did not get the names of the highly qualified technicians who may have done the good quality work on my 2016 Challenger. More

I have been to this dearlership for the last 20 yeare. I have also purchased 4 Ram trucks over this period. I have always had excellant service from this dearlership.They are always friendly and always ta I have also purchased 4 Ram trucks over this period. I have always had excellant service from this dearlership.They are always friendly and always take care of anything I have to say about service for my Rams. More

The service center was terrific. The inside sale is sorely lacking. The condescending attitude of Justin Nappa is the reason I will not be returning. The inside sale is sorely lacking. The condescending attitude of Justin Nappa is the reason I will not be returning. More

The service/diagnosis was acceptable however I have not heard from them in over 3 weeks. I gave them approval to order parts and I would like to get scheduled. I reached out to the service department a few heard from them in over 3 weeks. I gave them approval to order parts and I would like to get scheduled. I reached out to the service department a few days ago and still not a peep. More

My vehicle has been at this location for nearly 6 months now. They ordered the part 3 times. Claim the part showed up broken each time. I understand there may be a hold up on parts availability. But every v now. They ordered the part 3 times. Claim the part showed up broken each time. I understand there may be a hold up on parts availability. But every vehicle I bring there takes way too long. 6 months is insanse. More