My Auto Import Center

Andre Coffee was friendly and very knowledgeable. He presented our different package options clearly and helped us weigh the relative merits of new vs. used cars fairly. He did a great job of explaining presented our different package options clearly and helped us weigh the relative merits of new vs. used cars fairly. He did a great job of explaining how we could get a 0% financing deal. When I had a possible problem with my car (oil light flickered on) on the same day I had to travel for a family crisis, the service department was wonderful about putting me at the front of the line and taking care of my car right away so I felt secure to travel. We will definitely be buying another Subaru (our cars made it through this awful winter with no problem whatsoever) when our Forester dies, and we look forward to working with Andre again. More

I have bought 4 other Subaru's new, from a Grand Rapids dealer over the last 12 years! I have never gotten the customer service from any other dealer except Andre Coffee at My Imports! I can only sa Rapids dealer over the last 12 years! I have never gotten the customer service from any other dealer except Andre Coffee at My Imports! I can only say "The Very Best"! The dealership will get my business and I will send family and friends there! More

While we were looking for a car, Andre' was very helpful, knowledgeable and courteous. He was determined to get us the best deal possible, and has a very friendly, no-pressure approach. He called helpful, knowledgeable and courteous. He was determined to get us the best deal possible, and has a very friendly, no-pressure approach. He called to let us know another vehicle (same model) in another color was available, but again, didn't pressure us in any way - letting us make the decision, and never pressuring us to buy something we didn't want... And we were very happy with the agreed-upon price! After the sale he spent time with us going over the features of the car. He has such a pleasant personality, we didn't feel rushed, and he answered all our questions very patiently and with a thorough understanding of all the car's many, many features. When we asked a service related question he took us over to the service department to get an accurate answer - he didn't just make something up. Most of the time I dread dealing with salespeople, especially car salesmen (no offense). I have to say, though, that working with Andre' made this purchase a surprisingly painless (and even enjoyable) process. I know that sounds weird, but this really has been a good experience all around. Ben also did a great job as our Finance Manager. Again, very professional, friendly and knowledgeable, and he didn't try to pressure us to buy the extended warranty or any of the other extras we didn't want. He presented the options and then let us decide. He also made sure we understood everything we were signing, and didn't try to 'hide' or 'sneak' something by us. Handled exactly the way I would have done - with honesty and integrity. The lady at the front desk (I don't know her name) was also very friendly and helpful - and although the decor of a place is not what determines where I buy a car, My Import was very welcoming and has awesome 3-dimensional metal sculptures all over the showroom! As you can probably tell, I don't like high-pressure salespeople, or those who will tell you anything just to make the sale. I appreciate those who follow the Golden Rule (treat others the way you would like to be treated), and My Import did just that. More

When shopping for my Subaru Outback I visited both this dealer and a dealer in Grand Rapids. I found this dealer to be more helpful in selecting the options I wanted. Also they qualified me for the incen dealer and a dealer in Grand Rapids. I found this dealer to be more helpful in selecting the options I wanted. Also they qualified me for the incentive financing very quickly. The transaction went very smooth and Andre was very attentive to my wife and I. He is a true professional and an asset to My Import. More

We strolled into the dealership on a miserable, snowy, Saturday afternoon to just "see" what was available and prices. If things went right this would be our third purchase from My Auto Import Center in M Saturday afternoon to just "see" what was available and prices. If things went right this would be our third purchase from My Auto Import Center in Muskegon, MI but we were open to other dealerships as well. Up strolled Andree Coffee offering to help us out. He was knowledgeable about his products, very personable, and eager to help us out. We gave him a budget to work with and he stuck right with it. The knowledge he had concerning the different makes of cars was commendable. He was able to immediately pinpoint what options we could afford with each make of car and stay within our budget. We sat down with him and he priced out three different vehicles then broke the three down by options and versions. He hit the nail on the head when it came right down to it. We leased a beautiful car in exactly the color we wanted. Could not have gone any smother than that. Driving home after sealing the deal, my husband and I both commented on how easy Andree had made things and that we would certainly seek him out in three years when we are ready to lease another vehicle. He was so sweet, knowledgeable and ready to go the extra mile with us. Because of Andree, we bought a new vehicle on that miserable Saturday afternoon! Sincerely, Lynn Boyns More

I was looking for a New Outback with particular options. When I called the dealership I was connected with Andre in Sales and he had the vehicle of my interest. My wife and I drove the next day to look at When I called the dealership I was connected with Andre in Sales and he had the vehicle of my interest. My wife and I drove the next day to look at the vehicle and to test drive. Andre greeted us when we got there and had the car cleaned and ready for a test drive. We were very much impressed with the vehicle and the attention we received from Andre. We traded our Terrain and left with the new Outback. I have visited the dealership for service a few times for oil changes and minor adjustments and was pleased with the service department's attention to our needs and they were very prompt in handling my requests. More

After enduring a miserable experience at another Subaru dealership, I contacted My Import of Muskegon as I noticed they had my vehicle in inventory. What were my expectations when calling? To be honest, dealership, I contacted My Import of Muskegon as I noticed they had my vehicle in inventory. What were my expectations when calling? To be honest, something along the lines of the typical name/phone number harvesting followed by a bloated quote. What did I get? Jason Meekhof picked up the phone and, within moments, provided me with an extremely competitive quote. It was clear to me that Jason was familiar with the product and knew exactly what he was doing. This was a complicated transaction as it involved a trade-in and the dealership was three hours away from my home. Jason was extremely professional, provided excellent communication through the entire process and, most importantly, followed through with everything he stated. The dealership experience was top notch and the finance manager Bill Ferry worked quickly and efficiently to assure that I was able to get back home to my family. It was well worth the drive and they have gained a customer for life. Do yourself a favor, bypass the typical dishonest sale runaround and talk to true xxxxxxJason and Bill at My Import of Muskegon. More

We stopped at My Auto before heading to GR to check prices on a new Subaru there. While standing in the GR dealership, Austin called with a price that the GR sales rep said was "unbeatable!" It was! Fo prices on a new Subaru there. While standing in the GR dealership, Austin called with a price that the GR sales rep said was "unbeatable!" It was! Four days later we bought our new Outback. Thanks to everyone for getting us such a great price on our new car. Love it! I'm glad we have such an outstanding dealership in Muskegon! More

KateBrown was so helpful installing my phone contacts. I was very frustrated and she made me feel like it was no bother. She was professional, and very friendly. I appreciated her help very much. Thank you was very frustrated and she made me feel like it was no bother. She was professional, and very friendly. I appreciated her help very much. Thank you Kate!!!!! More