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My Auto Import Center - Service Center

Muskegon, MI

4.5
1,878 Reviews

1,878 Reviews of My Auto Import Center - Service Center

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October 27, 2021

I went in for the October oil change special. Nothing in the email states restrictions. So when paying I was told how much it was and I thought well that seems a bit low for semi synthetic. It’s been a wh More

by BRENDAB516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ella Randall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

My Auto Import Center responded

I am sorry to hear that you had less than an exceptional experience when utilizing a oil change coupon. Unfortunately I am having trouble locating you in our system with the information that I have available. I spoke with my Service Manager, Jim Pruitt, and he would like to speak with you regarding your experience. Please reach out to Jim directly at 231.799.2886.

October 27, 2021

I love how easy it is! I love they are dog friendly and I love the massage chairs while you are waiting for your car. More

by SLMORRITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

My Auto Import Center responded

Thank you for your support!

October 27, 2021

Very good. G g g g g h g h h h h h h More

by goodnolou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

My Auto Import Center responded

Thank you for your support!

October 26, 2021

Good service except for the cashier overcharging me $20 and insisted she was correct. The manager apologized and said she was a fill in and instructed her to give us a refund. She tried to refund only $15. More

by MSCMCPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Briggs
Oct 27, 2021 -

My Auto Import Center responded

I am sorry to hear that you had some issues when checking out. It sounds like with the help of our Service Manager our mistake was corrected. We strive to provide an exceptional experience for our service customers and we definitely missed the mark here.

October 26, 2021

Service and attention to detail is superb. Carwash is lacking a bit though. Car still retained big and road debris More

by kemsancor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in sales
Oct 27, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience with everyone! I am sorry our free car wash did not exceed your expectations. I have spoken with the service manager regarding your issues and we will look to adjust our process to spend more time on washing vehicles in the future.

October 26, 2021

I was moved up early to address a problem I wasn’t initially scheduled for. More

by PCDOBB1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

My Auto Import Center responded

Thank you for your support!

October 26, 2021

excellent service. always in and out ahead of schedule. staff is very friendly and highly efficient. i drive 2 hours round trip just for service. More

by Steve Sirt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Six
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience with everyone!

October 26, 2021

Larry and his team in the Toyota department are outstanding. They beat the other local shops on pricing and the service is top notch! They updated me real time with my service via text and were ver More

by NATE.CROSSWAIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

My Auto Import Center responded

Nate, thank you so much for taking the time to share your experience with everyone!

October 26, 2021

Great service but felt a bit rushed with any questions I had. Therefore, o did not ask several questions that I have. More

by llasmith67
Recommend Dealer
Yes
Employees Worked With
Sam Six
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

My Auto Import Center responded

Thank you for sharing your experience with us! I am sorry you felt so rushed that you couldn't ask questions regarding your vehicle. Please reach out to us anytime at 231.799.2886 and we would be happy to address any questions you may have.

October 23, 2021

The people were nice and knew what they were doing and they seemed to work together well. More

by ZKABIADE
Customer Service
Recommend Dealer
Yes
Employees Worked With
I don’t remember him identifying himself
Oct 25, 2021 -

My Auto Import Center responded

Thank you for your support!

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